Dealers told us that OvrC Pro and OvrC Home are extremely beneficial in reducing service calls and truck rolls. We want EVERY dealer to benefit from this, so we are making some major changes to remove all obstacles for dealers to adopt and use it on every job. In addition, we introduced the capability for dealers to brand OvrC Home app with their own logos and added more product integrations to OvrC Pro.
Major Changes to OvrC Home and OvrC Pro
OvrC Home is Now FREE
That’s right, OvrC Home has been de-coupled from OvrC Pro, and is now free with all SnapAV connected products. That means that any OvrC-enabled product will include OvrC Home out-of-the-box for dealers to offer customers.
If you have an existing OvrC location, you can now set up and deploy OvrC Home remotely, so customers can fix common problems on their own.
OvrC Pro Now Features a Lifetime License
OvrC Pro previously featured a 2-year license, but now includes a lifetime license. All units previously sold have automatically been converted, and all units moving forward will feature the lifetime license – with no price increase!
OvrC Pro is Now FREE for Silver & Above SnapAV Dealers
If you’re a SnapAV Partner Rewards dealer at the Silver level or above, you now get the OvrC Pro software for free. This means you can install OvrC Pro in any job for just the cost of the hardware!
Brand OvrC Home with Your Logo
You asked and we delivered. You can now upload your company logo and brand OvrC Home as your own. When you give OvrC Home to your clients, it will proudly display your logo in all the places within the app.
New OvrC Pro Product Integrations in the Hub
ONVIF Protocol Enablement
This standard camera protocol allows you to view information such as stream URLs, camera snapshot, user lists, and firmware versions on compliant hardware. This is very useful for set up of the camera, positioning, tech support for firmware upgrades, and even determining stream URLs for integration with Crestron, RTI, URC and other control systems.
Sonos and Nuvo Integration
Sonos: Highly detailed troubleshooting information is automatically populated when found on the network. This includes device description data like the model, version, room name, and more advanced info like port stats, topology, controller states, radio logs, etc. Along with all the data presented you can reboot the Sonos from the Hub’s Local UI whether remote or local.
Nuvo: Integration of this music streamer includes viewing the version, zone name, and all the now playing data. You can reboot the unit if a problem is detected and connect remotely.
Binary and Episode
Binary: Allows access via Hub Local UI even though there is no direct OvrC integration. Using the Hub you can now turn the system on/off and even factory default it. View the firmware version and see which input is switched to a particular output. Again, very helpful for verifying control system integration.
Episode: Enhanced integration with SnapAV amps, even the current input/out routing status and names. Helpful for troubleshooting and verifying the amp has switched properly when accessed from a control system. Also returns basic info such as firmware version, power mode, and temperature.
Enhanced Control4 Support and Other UI Changes
Enhanced ZigBee data on Control4 now includes information such as battery life. Added ZWave device support to Control4 so you can troubleshoot and view those details like native ZigBee.
WattBox Integration via Hub
View full status and configuration of the WattBoxes on the network, automatically. View their cloud status, voltages, power, and even outlet states.
OvrC Pro Changes & April 2017 Release Webinar
Want to learn more about these changes and features? Join Eric Harper, James Zabel, and Chris Allen for a short 30 minute webinar at 4:30PM EST, Wednesday 4/26/17 OR 10:30AM EST on Thursday 4/27/17.
Comments
mosey levy
this is great news!
Eric Laine
When is this going live? specifically the Sonos stuff
OvrC Team
All of this is live as of 04/20, be sure to upgrade your hub firmware to see the new features!
Thanks!
Rick
How safe is it to do a firmware update over the network ?
sabu
This is really exciting stuff. The network info on sonos and C4 is HUGE
Jeff gosselin
The new firmware still doesn’t support sonos
Cassidy
This is great news. Now that OVRC Home will be a lot more common on our jobs, I have a question. Will the OVRC Home app work with with no internet connection? In other words, if a customer is at home, and the local network is still working, but their internet has gone out, will they be able to use the OVRC Home app to reset the modem/router plugged into a wattbox IP?
OvrC Team
Hey Jeff – please check the local UI of the Hub to see the Sonos integrations. We’re planning to make this available in OvrC soon, but in the mean time, all the powerful capabilities can be accessed from the local UI of the Hub.
OvrC Team
Glad that you’ll be using OvrC Home more! We definitely hope that you see the benefits that many of other users saw, which is reducing the number of support calls for simple issues. Your question is an excellent one. OvrC Home requires connectivity to the devices through the cloud, so it will not work when the entire site is down. However, we recommend using the auto-reboot feature of the WattBox to address that scenario. I hope that helps!
OvrC Team
No risk at all. We run through rigorous testing to make sure the firmware updates are robust and reliable before releasing it. Even in the small chance that it fails, the Hub will revert back to the old firmware. It is also important to note that since the Hub is not a critical device on the network, the client will not experience anything different while all of this occurs. Thanks!
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