Happy Holidays from OvrC! We got you the best gift of all – new features.
OvrC Home Macros
This was one of our highest-requested features from early adopters of OvrC Pro, and is like nothing else on the market. Now, you can create OvrC Home commands that trigger up to 5 different “reset steps” in one command sequence.
A “reset step” could be:
- Resetting any OvrC-enabled device
- Resetting all outlets on a WattBox
- Resetting one outlet on a WattBox
- Resetting any number of PoE ports on an Araknis managed switch
This enables you to create much more powerful OvrC Home commands for your clients, and prevents end user confusion. Now, clients won’t need to click multiple buttons or figure out which devices to reboot in order to fix any issues they’re experiencing.
Here are some example commands:
- “Reset Internet” – this would reset the modem, router, switch, and access points, all in that order
- “Reset Living Room System” – this would reset all devices in that room
- “Reset Surveillance System” – this would reset all the components of the surveillance system (cameras, recorders, etc.)
This capability is now available for any existing and future OvrC Pro locations.
Device-Level Notifications
Another highly-requested change was for the ability to turn OvrC notifications on/off by device. This is available for all OvrC users for all types of locations.
Today, you get notifications for ALL OvrC-enabled devices falling offline/online – and can only change notification settings globally. Sometimes the volume of notifications was overwhelming. With these new features, you can now determine which devices and systems you want to monitor, as some are less important than others.
Important Note: This is a notification preference for your entire company, not just the individual user.
For example, if a user turns off notifications for a WattBox, everyone sharing that OvrC account (including the owner, admins, or other technicians) stops receiving notifications for that WattBox until alerts are turned back on.
Shorter Notification Delay
Email and push app notification delays have been reduced from 60 minutes to 10 minutes. This is available for all OvrC users, for all types of locations.
The sixty-minute delay was originally built-in to allow devices to re-establish communication to the cloud if the signal was intermittently disconnected. Many devices do this as a result of common ISP issues. We have now reduced that delay to ten minutes, as we found that most devices recover after a few minutes, without impacting the experience of the end users. If a device does not re-establish connection to the cloud within 10 minutes, the situation may require your attention and expertise.
Shortening notification times simply gives dealers the opportunity to react quickly to critical information.
We’ll post again soon with additional updated features, assorted tips and tricks for using OvrC, and more information about OvrC Pro.
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