Big things are underway here at OvrC. Thanks to your great feedback, we have made this release all about improving the usability, experience, and look and feel of OvrC. We have frequently heard that as you add more locations on OvrC, you need better ways to manage them. We hope this release will do just that.
Global Dashboard
When you have a lot of clients on OvrC, a list view gets unwieldy to manage. We want to introduce you to our newest feature: the Global Dashboard view. This view provides you a way to see all of your clients in one screen.
Once you enter the address and ISP of your client locations, you can easily see your clients on a map, complete with status information about each location. Click on any location to jump straight into the system for fast troubleshooting. You can also filter the locations by those that need attention, those that have firmware updates available, or those that are PRO locations. The map view also allows you to see trends in geographical regions to allow you to pinpoint possible ISP or power outages.
The global dashboard is now available to all users on the desktop version of OvrC. We will introduce a version for the mobile apps in the future. To get started, click on the “Unverified Addresses” button on the left menu bar and enter addresses for your clients.
Notification Enhancements
While receiving notifications is a critical component of providing world-class support to your clients, too many notifications can be overwhelming. In this release, we’re giving you more options to better manage notifications and to allow you to react more quickly to potential issues in an intelligent way.
Batch Notifications
To reduce the volume of notifications, this feature will group multiple events that occur within a 5-minute window at a location and send you one notification. This is especially helpful for critical events such as an ISP or power outage, where multiple devices may fall offline. Batched notifications also allow you to see the potential criticality of an event by providing an easy way to view all issues in one alert.
Go to Location Button from the Notification
While viewing your notification, jump straight into the impacted location with just a click of a button so that you can efficiently troubleshoot a system issue. Expand any notification to access the button (see tab above beside the notification).
Notification Toggle at Customer and Location Level
We have also heard your feedback about configuring notifications. There are times when you want to disable notifications for a client or at a certain location. Perhaps a tech is onsite for maintenance or you’ve organized your service techs to support different groups of clients. To give you more ways to manage notifications, you can now toggle notifications on or off at a client or location level.
To use, click on the bell button next to the client name to toggle notifications.
Special note: this feature is an individual user preference and does not impact the notification setting for other users on the same OvrC account. You may wish to turn off notifications, but your service techs will still receive important alerts.
OvrC Design Updates
In addition to all the new features, we made some significant improvements to the navigation and design of OvrC desktop for improved usability. You’ll see changes to the Customer List, main navigation pane, as well as an expanded canvas to better utilize more real estate on larger screens.
As always, we can’t do this without you. Please let us know how you feel about these changes, and we look forward to your feedback and dialogue!
Comments
Cnicholson@rlcint.com
Now that is some progress.
Gene Frechette
Love it! Keep developing it further. So awesome
isaac berlin
Sweet! Love it!
Arthur Dreese
Looking and working great! I love the enhancements and features.
At the moment I can’t seem to use the map unless every single customer’s address is filled in.
At the moment I don’t have every field filled in and so it won’t let me skip the input process.
It would be nice to skip that so that I can still use the map if I don’t have every bit of info put into the fields.
BM
Amazing work!!! Thanks to the team for the continued enhancements. Gigabit ISP monitoring would be a nice to have when possible.
OvrC Team
You should only need to input the first address to start using the map feature. If you input one location’s ISP and Address and click the Save button in that line, you should then be able to click over to the Map View in the left navigation and see this address on the map.
The Unverified Address menu is available to enter customer addresses and ISP info as time permits, so they can be keyed in when it is convenient for your business.
Thanks for your question!
Bert
You guys kick ass thanks for all the great products and improvements! Keep em’ comin!
Mark
Can’t seem to figure out how to add company logo for OvrC Home yet nor the ability to add a phone number where clients can call in app…
Kenny Kim
Heya Mark!
You can add company information to OvrC Home through the account tab. Click on the icon that looks like a building and you should see a tab titled ‘OvrC Home Info’.
Thanks for your question!
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