Platform security and capabilities that allow users to better manage account access is of the utmost importance to us. In this release, we’re launching features that provide additional layers of security and control for our users.

Two-Factor Authentication

In this release, we’re launching a two-factor authentication feature on OvrC. This provides an additional layer of security around access to your OvrC account, as it forces users to supply not only the username and password, but also a one-time verification code that will be sent to a verified device via email or SMS.

Once set up, you will also have access to the list of verified devices for your account and could manage it in OvrC.

This feature is disabled by default. Please go to User Settings to enable it. Instructions as follows:

• Desktop – once logged in, click on your name on the top right of your screen, then click SETTINGS. You’ll see the toggle to enable two-factor authentication on the second line.

• Mobile – once logged in, click on the hamburger menu button on the top left, then click SETTINGS. You’ll see the button to enable two-factor authentication there.

LumaLink Permissions Added

In June of last year, we launched LumaLink, a point-to-point remote access service for the Luma Surveillance App. LumaLink eliminates complicated network configurations and provides a much more secure way to access your Luma recorders under your OvrC account. View original post here.

Although this was a significant improvement from the days of port forwarding, it also made it easy for the techs on your OvrC account to get access to clients’ Luma systems.

In this release, we’re adding access to LumaLink as part of the permissions toggle that you can enable/disable as an OvrC account owner or admin for the other users on your account. This provides you with more granular control over your technician’s access.

For more details around Groups & Permissions on OvrC, click here.

Removal of Bulk Add Feature, For Now…

The current Bulk Add feature was created to make adding/claiming devices to an OvrC location easier by allowing users to add devices that share the same WAN IP address of the first device added to a location. We recently noticed that a few small regional ISPs have started to put multiple customers on the same WAN IP address through a double NAT, resulting in unintended consequences.
Although we hate to take away a feature that helps provide an easier dealer experience, we are removing this feature as we work on an alternative method for the future.

There are still other ways to easily claim all the devices on a system. Simply claim an Araknis Router or an OvrC Pro Hub first, then use the SCAN feature in OvrC to automatically claim all the devices on the same network.

Behind the Scenes Efforts…

Beyond the items I mentioned above, we continuously evaluate and improve our back-end platforms to ensure we’re following the latest security standards and best practices. We are working on a documentation that you can review and share with your clients. Stay tuned.

As always, we evolve our product based on your feedback. Please continue to provide your thoughts and ideas to [email protected]. Thanks!