*UPDATE: This issue has been resolved. All affected AN-510/810 access points are now fully functional, including the Wi-Fi Management capabilities and connections to the OvrC servers. Please update the rest of your customers’ AN-510/810 access points to the newest firmware version.

On Thursday, June 24th, we released new firmware for Araknis AN-510/810 access points. We observed a small population of devices that did not return to an online status after initiating the firmware upgrade.

We have removed the version of firmware until we investigate and resolve the issue. The APs that were successfully upgraded to version 2.1.02 temporarily cannot utilize Wi-Fi Management in OvrC and will show a firmware update icon in OvrC that will not be functional. The APs are otherwise fully functional and there is no action needed. If you must use Wi-Fi Management to update AP configuration for the impacted sites, you may do so by accessing the local UI until the issue is resolved.

Our team is working hard to address this issue. Once the solution is implemented, we anticipate full restoration of services without any action required on your part. We apologize for the inconvenience.