The latest update to OvrC brings improved notification accuracy, fewer notifications with more actionable information, and better UI navigation and features. We’ve changed the way we monitor third-party devices to significantly reduce notifications. Notifications are now grouped by device to better understand the customer impact and a new Limited device state makes troubleshooting problem projects easier than ever. If you’d like to take advantage of this new feature, please enable it from the User Setting page. Add in all-new User Interface features like project time zones, Job Codes, and fault tracking with Reference IDs, and you’ll see improved workflows when using OvrC every day to better your business.
New Notification Engine
We’ve changed the way we monitor third-party devices to reduce notifications significantly. This increases the relevance and accuracy of alerts, giving you better insight into the health of your projects.
Now, OvrC email notifications offer more information relating to the health of the project. See previously unresolved events with timestamps in the local time zone and a Reference ID to track the fault.
More Actionable Information
Changes in device state are now grouped using a Reference ID, providing visibility to the time and duration of when the customer was impacted. This provides an easy way to monitor site health.
User Interface Upgrades
A new design to the OvrC User Interface makes navigating your jobs quicker than ever.
- New full-width customer page with contact info
- Contact customers by phone or email with a single click
- Acknowledge notifications
- Simplified and streamlined navigation
- Workflow improvements with searchable Job Codes and time zones for every project
As always, we continue to evolve our product based on your feedback. Please continue to provide your thoughts and ideas to firstname.lastname@example.org. Thanks!