The Partner Pledge Champion Award celebrates our Snap One team members when they go above and beyond to ensure we’re honoring the pillars of our Partner Pledge commitments, which are:

• Product Quality & Innovation​
• Product Selection & Availability​
• Superior Service & Support​
• Privacy & Security by Design​
• Obsess Over Customers

April Winner

Marcel Mukerjee; Senior Area Manager

Nominated by Scott Jefferies

“In a rare mishap, a Partner’s enormous shipment was mishandled by a freight provider and the shipment was caught in the rain. The entire shipment was drenched to the extent that the boxes were falling apart and the contents were damaged. The Partner was devastated.  But Marcel, as the Area Sales Manager was quick to act. He personally visited the Partner and assisted in evaluating each item in the shipment, and worked with Support to begin the return process on the many affected items. I was extremely impressed by his commitment to this Partner with such a compassionate and personal approach to an otherwise devastating Partner experience. ” 

Additionally, Marcel is pursuing a passion project to help infuse new talent into our industry. It’s widely known that there is a persistent shortage of qualified technicians in the industry today and Marcel has taken it upon himself to reach out to the Minister of Labour, Training and Skills Development in Ontario, Canada in an attempt to recognize custom installations as an official trade and to develop a technician career path to the channel from community colleges. He already has a community college that is interested in pursuing a pilot program. 

Marcel truly demonstrates an ‘obsess over customers’ mentality and is indeed a partner Pledge Champion.

Honorable mention for others nominated:

• Brenda Burke in Accounting; nominated by Julie Graff.
  “Brenda has taken ownership on multiple sales tax issues to make sure our customers have the best experience possible!”

• Carlos Cabriales in Tech Support; nominated by Kevin Baker.
  “Carlos exemplifies what it means to support our partners. He stays actively involved with the support escalations and does everything he can to help resolve the issues as quickly as possible.”
  
• Joe Whitman at Snap One Partner Stores (Volutone); nominated by Chris Dean.
  “Joe works tirelessly updating to help his teammates learn and use resources to better improve our daily work lives. He goes out of his to ensure that our partners have accurate pricing for blowout products and assist marketing with the update weekly on top of ensuring locals are aligned on all instant rebates.”
  
• Royce Tyree in Tech Support; nominated by Trayce Crow.
  “Royce goes above and beyond for Partners and for his team!”

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