The Partner Pledge Champion Award celebrates our Snap One team members when they go above and beyond to ensure we’re honoring the pillars of our Partner Pledge commitments, which are:
- Product Quality & Innovation
- Product Selection & Availability
- Superior Service & Support
- Privacy & Security by Design
- Obsess Over Customers
Tom Peters, Inventory and Returns Specialist
Tom Peters works on our local team and has been the primary contact for returns and customer service for almost two decades. His attention to detail regarding the processing of returns and credits over the years has been phenomenal. His tutelage of others in the department over the years has made them extremely successful and made for great partner experiences. Additionally, his insight has been invaluable and his knowledge of product could fill volumes. Tom volunteers to assist where he can and has worked well with all departments across the organization. This all demonstrates a great passion for a job well done and dedication to our partner experience!
Honorable mention for others nominated:
- Chris Bauböck in EMEA Sales; nominated by Antonella Rispoli.
“Christopher has been doing an amazing job in helping with the transition of the German and Austrian territory from direct into indirect market. Working to make sure it is a smooth transition for our Partners.”
- Erin McCoy in Marketing Operations; nominated by Drew Glickman.
“Erin has gone above and beyond to launch the new Partner Rewards Program. Her attention to detail is phenomenal.”
- Jason Lopez in Local Partner Store, Volutone; nominated by Grant Davis.
“Jason works harder than anyone I have ever seen his customer service is second to none always finds a way to make it happen for the customer he is a pleasure to work for and the whole team would eco this.”
- Tim Spens in Smart Device Software; nominated by Erik Olson.
“While doing a great job with everything he does on our team (especially his work on
redacted), he is still able to be a great mentor and friend.”
- Brooke Free in Tech Support; nominated by Karel Bumgardner.
“She does so much and helps where ever she can! Partner Support and Tech Support, helping anyone with anything!! I think she delivers exceptional partner experiences even when she isn’t front and center with the partner directly! She makes an impact and a lasting impression!”
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