We’re excited to announce a new award here at Snap One—the Partner Pledge Champion Award—an award that celebrates our Snap One team members when they go above and beyond to ensure we’re honoring the pillars of our Partner Pledge commitments, which are:

• Product Quality & Innovation​
• Product Selection & Availability​
• Superior Service & Support​
• Privacy & Security by Design​
• Obsess Over Customers

March Winners

Oscar Gandara; Tech Support – Networking Manager

Nominated by Ajit Kunnathur

“Oscar has always been a team player and is passionate about making our Partner’s lives easier. He routinely goes above and beyond,  ensuring excellent service that is oriented for successful installs. As we navigated partners from BakPak to OvrC, Oscar and his team have provided extraordinary support in helping dealers with device migration. More recently, with the ongoing migration of Partners’ Invision devices to OvrC, Oscar and his team have eagerly assisted with the beta process as well as post-release support. Oscar was and continues to be essential in helping the engineering team get Invision products OvrC Pro-enabled despite early engineering challenges and complex workarounds.

Thank you Oscar! We deeply respect your curiosity, openness, and dedication in serving our partners.”

Evan Marty; Director of Product Management – Platforms and Services

Nominated by Kenny Kim

“Evan has 20+ years of experience as an integrator and is incredibly passionate about using Partner feedback to inform the development of our products and services. He is immensely curious and does not rely on his past experience only to guide his decisions. He is on the phone with at least 3-5 Partners every week to gather direct feedback, support Partners, and address issues/concerns.  He is actively engaged on the forums to address questions and go above and beyond to support Partners. Recently, Even as a director Evan has been proactively calling numerous Partners to help them through the Ihiji and BakPak migrations into OvrC, making sure they had all the information and support needed to be successful. He is a true champion of the Partner.”

Honorable mention for others nominated:

• Brenda Burke in Accounting; nominated by Julie Graff.
  “Brenda has taken ownership on multiple sales tax issues to make sure our customers have the best experience possible!”

• Carlos Cabriales in Tech Support; nominated by Kevin Baker.
  “Carlos exemplifies what it means to support our partners. He stays actively involved with the support escalations and does everything he can to help resolve the issues as quickly as possible.”
  
• Joe Whitman at Snap One Partner Stores (Volutone); nominated by Chris Dean.
  “Joe works tirelessly updating to help his teammates learn and use resources to better improve our daily work lives. He goes out of his to ensure that our partners have accurate pricing for blowout products and assist marketing with the update weekly on top of ensuring locals are aligned on all instant rebates.”
  
• Royce Tyree in Tech Support; nominated by Trayce Crow.
  “Royce goes above and beyond for Partners and for his team!”

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