Just in time for CEDIA, we have several exciting improvements on the OvrC Platform.
OvrC Pro 7.0.0
With the release of OvrC Pro application v7.0.0 we have added third-party support for select models of Sony AVRs, soundbars, and line array speakers. Now, when Sony products are paired with an OvrC Pro agent host device (Araknis/Pakedge routers, Control4 controllers, or the OvrC Pro Hub) technicians will have extended information available through OvrC for advanced troubleshooting. New capabilities for the Sony products include:
- Power status and control for all zones
- Currently selected input status
- Volume level status for all zones, with mute/unmute control
- Firmware version and update
For more advanced configuration, the local web UI of the device can be accessed remotely using the OvrC WebConnect feature.
Additionally, there are improvements made to identifying Sony Bravia TVs that are wirelessly connected to the network so that the existing third-party integration on supported models properly show up in OvrC as Sony devices.
OvrC App Version 2.37.0
With the release of the OvrC web app version 2.37.0, we have made improvements to the OvrC mobile and desktop experiences including an improved process for adding new locations, and automatic transfer of OvrC-discovered third-party products to the location where they were last scanned.
Adding a new location
There are several improvements when adding a new location in OvrC. First, when adding a new customer, there can only be a single location added at that time. If additional locations are needed for a specific customer, new locations can be added by clicking on the “3-dots” on the right-side of the customer row. From there you can edit customer information, edit location information, or add a new location.
We have added Address Line 2 as a field without impacting the Google verified address or how the pin appears on the map in OvrC. Also, when the address is selected, it’s broken out into separate fields for address 1, address 2, city, state or province, and postal code instead of a single line of text containing all fields.
Discovery and Transfer of Third-Party Devices
Based on feedback from our Partners, we have improved how we handle discovery of third party devices. Often, these discovered devices like mobile phones, tablets or laptop computers will physically move from one OvrC Pro location to another – for example, when your technician’s laptop was discovered on one job, then that technician goes on-site to another OvrC job. This has created confusion in falsely reporting that a device is connected to the network when it’s not physically in the system, or caused issues with trying to discover a device that was already claimed in a different location and not being able to get the device to show in its correct location.
OvrC now allows for the automatic transfer of third-party devices to the location where they were most recently scanned by an OvrC Pro agent. To transfer OvrC-enabled devices, eg. Wattbox, from one project to another still requires a manual transfer. If the locations are still within the same Partner account, this can be done directly within your OvrC account. If the original and new customer locations are tied to different OvrC accounts, then they must be transferred using the Take Over Process Learn More.
As always, we continue to evolve our product based on your feedback. Please continue to provide your thoughts and ideas to feedback@ovrc.com or through the user feedback section of the web and mobile applications. Thanks!
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