As your partner, we aim to help you grow your business and avoid disruptions. We have been made aware of recent scams targeting custom integrators and would like to help you avoid the financial loss caused by fraud.

Below are four common red flags for scams when interacting with potential customers.

Red Flag #1: High-quantity or high-value products needed quickly
Action: If you receive a large order from a new customer, confirm their identity through independent sources such as known referrals, online reviews, or trusted websites.

Red Flag #2: Suspicious shipping arrangements
Action: Inquire about the nature of orders requested to be shipped directly to end customers, those with expressed urgency, or requests for overnight shipment. Urgency can be a way to commit fraud before it is discovered.

Red Flag #3: Purchases without installation
Action: Be suspicious of any request that does not include installation. Snap One policy is that all products must be installed and supported by a Partner.

Red Flag #4: Unauthorized forms of payment
Action: Verify payment information matches the customer and consider requesting proof of identification. Leverage fraud protection services and other best practices available through your payment processor. Note: unauthorized credit card or wire transfers can be reversed if flagged for fraud.

In addition to the above, here are additional best practices to reduce your risk of falling victim to fraud:

• Choose strong and unique passwords to access Snap One and other websites
• Never share log-in credentials
• Avoid emails from unknown senders, especially those with requests for information, clickable links, or attachments
• If you receive an unusual communication from Snap One, follow-up using trusted channels and individuals to ensure it is not fraudulent

Questions or concerns? Please contact the Snap One Partner Support team toll-free at (866) 424-4489, contact your Snap One Sales Representative directly, or email us at [email protected].