Welcome to the SnapAV News Blog — your source for the latest updates on SnapAV products, including Control4, OvrC, and more. Stay informed on new releases, feature enhancements, and important product announcements.
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The latest version of OvrC delivers enhanced performance and reliability, so you spend less time waiting on data and more time supporting your customers. Enjoy significant improvements to customer list performance, device health accuracy, and scalability for accounts with large customer bases.
If you've been splitting customers across separate accounts for performance reasons, now’s the time to consider consolidating. These updates remove many of the previous limitations that caused some dealers to maintain multiple OvrC accounts.
Faster Access to Your Customers
Integrators with hundreds or even thousands of customers may have noticed a delay loading the customer list after logging in. With the newest release, customer information is displayed immediately while secondary calculations are done in the background.
When you log in, you'll get:
Health status counts, firmware update counts, and notification totals will calculate asynchronously and populate as they become available.
We've also improved how location data is stored and retrieved. Location records now have device information that can be referenced directly when loading customer and location lists, reducing the need for time-consuming device-level queries during page rendering.
This means you’ll have a faster, more responsive experience, especially if you’re managing large customer portfolios.
More Accurate, Real-Time Device Health
We've also improved how device health information is reflected across the platform. Before, if a device disconnected from OvrC or entered a critical state, the Location Dashboard would show this issue first. However, Customer List and Location List views often required a manual browser refresh before displaying the same status. This created a temporary discrepancy between views and made it harder to identify critical issues immediately. .
Now, device health information is updated more frequently and consistently throughout the platform. This ensures all views stay aligned and accurate without needing to refresh the page.
When a device enters a critical state:
Integrators will have greater confidence knowing that the information you're seeing reflects the current state of your customer locations.
Built for Larger Customer Counts
These performance improvements are part of an ongoing effort to make OvrC more scalable and reliable for your growing business.
With faster page rendering, more efficient data handling, and improved health-status synchronization, integrators managing large customer bases should experience a smoother workflow and better visibility into network health.
Consider Consolidating Multiple OvrC Accounts
In the past, some integrators intentionally created multiple OvrC accounts to work around performance concerns associated with managing larger customer lists.
With the latest updates to OvrC, those limitations have significantly reduced. Integrators who split their customer base across multiple OvrC accounts can now consider consolidating into a single account for simpler management and improved operational efficiency.
Need Help Merging Accounts?
If your organization has multiple OvrC accounts and you'd like to consolidate them into one, the OvrC Support team is here to help.
Contact OvrC Support to begin the account merge process and simplify your account management
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Key Highlights:
Control4 cloud services for systems running on OS2 will end beginning November 1, 2026. Dealers supporting affected systems should review the updated OS2 transition guidance before November 1 and identify any remaining OS2 customers who may require assistance.
What You Need to Know
Review OS2 Transition Guidance