While the Xfinity voice integration has gone live, this functionality will not be automatic for most customers. Partners must verify that a customer’s Xfinity hardware is supported and running firmware v6.4+. Ensure their system is running OS 3.3.3+, and then update the customer’s Xfinity X1 driver to v14+ (available on the Online Database as of August 10^th).

To access the Xfinity Compatibility Matrix, the complete list of steps to enable Xfinity voice integration, and learn how to update the Xfinity X1 driver, check out the Xfinity Voice Integration FAQs in the Tech Community. Learn More