The new Luma X20 customer handoff is an automatic cloud update that offers your clients added peace of mind. Enabling this feature requires no action on your part and allows your customers to control who is authorized to access their surveillance system’s live and recorded video, ensuring their privacy. During setup, this new process provides better privacy and security along with easy access for your customers. Instead of complicated and less secure methods like Dynamic DNS and port forwarding, after setup you’ll send an invitation to initiate the customer handoff process through OvrC. For troubleshooting purposes, you can request temporary access to your customer’s cameras and recordings. Learn More.