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A new REPORTS Page has been added to the Left Navigation Menu in OvrC, that provides a customizable and downloadable dashboard overview of your Control4 Customer systems and accounts. If are a Control4 Dealer and do not see REPORTS in the OvrC menu, make sure that you have linked your Control4 Account to OvrC.
Listed between MAP and NOTIFICATIONS in the CUSTOMERS section of the OvrC menu, REPORTS launched with two tab. The SUBSCRIPTIONS tab reports enrollment info and status for customer Connect, Assist and Assist Premium plans. The CONTROL4 ACCOUNTS tab provides a dashboard overview for your Control4 Customer Accounts with customizable columns that include OS Version, (primary controller) Model, Subscription Status and expiration dates, and more.
SUBSCRIPTIONS provides a dashboard view for your Control4 Customer’s subscription plans, including Control4 Connect, Assist, and Assist Premium. The page includes filters for Plan, Month, and Year at the top of the page, metrics and Month-over-Month (MoM) trends, and upcoming subscription renewals.
The Plan Metrics card displays the Total, New, and Canceled Subscriptions registered to your OvrC account. Upcoming Renewals are counted in 30, 60, and 90-day values.
Note: These values are based on the month and year the page is filtered by.
Pro Tip: Use the Control4 Accounts tab to see the Subscription Expiration Date for your Customers.
The Ticket Metrics are the total number of tickets submitted to the Control4 Assist support team and filters them by Unresolved, Escalated, and Resolved. Month-over-Month (MoM) trends are provided beside each ticket type.
The Monthly Customer Insights table displays Customer-specific system and ticket information. Click the Customize button to change the table rows.
Click the Report icon in the Customer’s row to download a copy of the Control4 Insights Report they received for the selected month.
This Control4 Accounts Dashboard helps identify which of your customers are ready for a Control4 OS update, a hardware upgrade, when their service subscriptions are about to expire (4Sight or Connect) or if their controller potentially needs to be restarted, based on the last time it checked in.
Click Download CSV to save a copy of the report as currently displayed.
Click the Customize button to select the most relevant content for your company, or the task at hand.
Columns can be dragged, allowing you to customize the order and create the most efficient view for you.
Customers whose names are in blue have been registered in OvrC, or had their Control4 system claimed through an Account Takeover; clicking their name will take you to their Site in OvrC. Customers not listed in blue are listed in your my.control4.com account, but do not have – or are not yet associated with – an OvrC Site.
