From the desk of Evan Marty, Director of Product Management – OvrC

Back in January, we released an exciting OvrC update that brought lots of great new features. It also introduced some UX changes that our Partner community let us know fell short of delivering the best experience, especially on mobile devices. We take your feedback seriously and today I’m excited to let you know that we heard you, we took your feedback to heart, and we have released an update to improve that experience. This update applies to desktop and mobile browsers, as well as iOS and Android mobile apps.

New Device List User Experience

We heard you loud and clear. When you’re in OvrC, you are there to get a job done- like finding a device and rebooting it. And you do this a LOT via mobile, where screen real estate is limited. This latest update features a redesigned Device List that more resembles the old one you loved, plus some notable improvements:

• Device List has more info at-a-glance (and no more 2D scrolling on mobile)
• You’ll can once again reboot a device right from the list
• Columns are configurable and retained after any changes you make
• Tab and button sizes have been increased for easier accessibility, esp. on smaller screens
• Notification “bell” icons are clearer and more consistent

• Status icons are updated for improved visibility and accessibility

* Below is a screenshot of the latest device list on Mobile. As always we will continue to evolve, refine and improve the experience, and we welcome your feedback! Want to test drive new OvrC features before they are released? Sign up for our Beta program!

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In case you missed the exciting updates since January- here’s a quick recap!

Network Health and Changes to Speed Tests

To truly understand network performance requires more than just internet speed tests. Earlier this year we released Network Health. This new feature adds latency testing for both Local Area Network (LAN) and Wide Area Network (WAN) to provide better visibility to the entire network. As noted in previous communications, with these added Network Health tools automated speed tests have now been reduced to once every 24 hours.

Network Health was introduced to provide better visibility into both internet performance and local network performance, while reducing potential impact to the customer’s network. Speed tests could negatively impact a customer network by overloading it and are not frequent enough to give you a good total picture. With the addition of WAN/LAN latency tests, we are able to run much more frequent tests without impact to the network.

Learn more about Network Health

OvrC Connect Changes and Bug Fixes

On February 3, we corrected known issues within the OvrC Connect app that were affecting customers’ ability to use certain portions of the OvrC Connect mobile application.

• Fixed issue where emails sent to the Partner using the support tab in OvrC Connect were not reaching the Partner
• Restored “Enable OvrC Connect” slider that was missing in wireless device profiles within OvrC

• Restored the ability to delete an OvrC Connect user within OvrC
• Resolved issue where resending OvrC Connect invite to customer would fail

We have made some great updates to the OvrC platform in months. Here are a few highlights in case you missed them:

• Rooms: With the increasing number of devices being managed via OvrC, our Partners have been asking for better tools to organize them. The new Rooms feature provides more efficient navigation by enabling devices to be grouped together.
  Learn more about Rooms
• Search: The search function now scans all information (including MAC address) giving you faster, more accurate results.

• Bulk actions: Select multiple devices and toggle the monitoring bell, move to room, or delete. 
• Downloadable list: Download the entire device list from OvrC as a .csv file for use in other applications.
• Status accuracy: we are now refreshing OvrC data more frequently, which provides more accurate device states when troubleshooting.

As always, we continue to evolve our product based on your feedback. Please provide your thoughts and ideas to [email protected]. Thank you!

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