June 2018 OvrC Release – Groups & Permissions

In this release, OvrC introduces a suite of enterprise management features that gives integrators greater flexibility in managing user permissions and allows account owners to share their OvrC customers with external parties, including Parasol and OneVision.

Feature Introduction

To better support the evolving support operations of technology integrators, we’ve decided to completely re-build the user, permissions, and access management capabilities of OvrC to be more flexible and robust. You can now define ‘Groups’ with associated permission levels and client access, and then manage any number of ‘Users’ for that group, whether that user is internal or external to your organization.

See the introductory video below:

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Do More with Groups & Permissions

With this update, you can do more with OvrC.

1. Better manage user access on your account – Create multiple custom groups with specific permission levels and client access. Assign all the users on your account to those groups as appropriate to your service operations. Examples include dividing up coverage of clients by regions, type of installation, specific skills required by the techs, or coverage hours required.
2. Share your clients with other OvrC users – In some cases, it might make sense for you to share the support burden of your clients with other integrators on an ongoing basis or get advanced troubleshooting help on a temporary basis. Whatever the needs, you have full control via OvrC.
3. Share your clients with service providers – If you decide to leverage network monitoring companies such as Parasol or OneVision to support your clients, you can share specific clients with those organizations without giving up ownership or sharing username/passwords.
4. Help support other integrator’s clients – Lend a hand to fellow integrators to help support their clients on an ongoing or temporary basis. Once an integrator shares a client with you, his client will show up alongside your clients on your OvrC dashboard with a ‘Shared’ flag.

OvrC Now Supports Parasol and OneVision

For this release, we’ve collaborated closely with Parasol and OneVision teams to ensure these capabilities will support their needs to start monitoring your clients on OvrC. To find out more, visit their websites:

Parasol

https://www.getparasol.com/

OneVision

https://onevisionresources.com/

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When and How Do I Get These Features?

The new features will be rolled out and made available to you on June 21, 2018. No action is required on your part if you are using OvrC from a web browser, but you will need to update your OvrC mobile applications.

Once you log into OvrC from your web browser, click on the “Account” button on the left hand column to access these new features. Note, these features will look different based on the role you have in your company’s OvrC account.

Additional Information

This is one of the most complex features we’ve launched in OvrC with a lot of nuances and rules built into the experience. If you have questions around some of the details, check out the technical documentation.

As always, we continue to evolve our product based on your feedback. Please continue to provide your thoughts and ideas to [email protected]. Thanks!