Single Device Transfer

OvrC Enhancement: Auto-Claim and Device Reclaim Controls

OvrC just got even more flexible and secure with enhanced Auto-Claim Controls and a new Device Reclaim workflow. These features give integrators greater control over which devices are assigned to locations, streamline device management, and eliminate the need for support tickets or site takeovers when reclaiming hardware.

Overview

With the latest update, integrators can:

• Turn Auto-Claim on or off at the location level

• Easily reclaim devices that were previously claimed elsewhere

This means devices can be assigned or reassigned quickly and accurately, reducing errors and saving time.

Auto-Claim Controls

Auto-Claim automatically recognizes devices on the network and securely adds them to a location when an OvrC Pro agent is installed using validated identifiers. Now, Auto-Claim can be enabled or disabled per location. When Auto-Claim is off, OvrC Pro will still detect devices on the network, but won't claim them automatically. Instead, a banner appears in the location showing unclaimed devices with an option for integrators to manually review and claim one or more devices.

Why It Matters

• Keeps device lists clean and organized

• Prevents accidental claims in staging or shared environments

• Ensures only supported or intended devices are added to a location

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Where to Find Auto-Claim

Auto-Claim settings are accessible in two places:

1. Add/Edit Location

• Go to Locations

• Select a location

• Click Edit Location

• Find Auto-Claim discovered devices under Location Details

2. Remote Management

• Go to Locations

• Select a location

• Go to Categories > Remote Management > Configuration

• Under Network Scans (must be enabled), find Auto-Claim discovered devices

Note: Auto-Claim is ON by default.

Device Reclaim

Device Reclaim makes it simple to reassign any individual device to the correct customer or location in seconds, no impact to the rest of the network and no support ticket required. When OvrC detects a device on your network that’s already claimed elsewhere, a banner appears, allowing integrators to reclaim it to the current location. You can reclaim one, many, or all applicable devices in a single step.

Note: Device Reclaim does not copy the device name, notes, or activity logs from the previous location.

Why It Matters

• Quickly correct device ownership

• Eliminate delays from support involvement

• Ensure devices that move or are repurposed are always claimed to the right location

Want to Learn More? Visi the OvrC Manual for step-by-step guides on using Auto-Claim and Device Reclaim features.  

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