We are rolling out some changes to streamline and secure the process to change the dealer-of-record to ensure an efficient, informed, and secure procedure for migrating customer accounts to a different integrator. These changes:
Establish necessary safeguards and limit unauthorized access
Ensure that the Customer always has custody of their own system
Improve data security for Customer systems
Ensure that we are in compliance with today’s changes privacy laws going into effect around the globe
For information on changing the dealer of record for a Control4 Customer, check out this article in the KnowledgeBase: https://ctrl4.co/change-dealer-of-record
As before, the OvrC Customer Account Migration is done onsite at the customer’s location using the OvrC Pro Hub, but will now enjoy a more comprehensive transfer. The migration will now transfer:
The entire Customer Site to your OvrC Account, along with account and user permissions to access it
All claimed devices (including those that are disconnected), all system and device notes, activity logs, and all site-wide configurations, including Wi-Fi Management, MolP, and Luma
All Users created for OvrC Connect and Luma View
Transparent communication of the completed customer migration will be sent to all parties involved, including the previous dealer-of-record.
The process for Araknis/Binary/Clare/Episode/Luma/OvrC/Sunbrite/Triad/Wattbox account transfers through OvrC is the same process you have been using, but now improved to transfer the entire Customer Site and not just the Device List.
The Customer:
Finds a new Integrator, using our Customer Advocacy Team (866.424.4489) as needed
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