In response to your feedback – THANK YOU!! – we are excited to announce the next round of improvements for the OvrC mobile application. We heard you loud and clear that the new device list was more difficult to navigate and was missing some key functionality that required extra clicks to perform common actions like Reboot and Update firmware.  

With this release, we have added an optional “card view” within the device list. This expands on the “grid view” that was released earlier this year. The advantage of the card view is that it’s showing each device’s important information in a card and surfacing quick action buttons for rebooting a device or initiating an update if available. The grid view is still available to perform bulk actions like setting the monitoring bell, deleting a device or assigning devices to a room. The combination of the two views provides easy readability as well as power-user features in the palm of your hand. Make sure to update your mobile application to benefit from this new look.

One item to note, the monitoring bell is now informational on the device list and toggling the state can being done from the grid view or in the device details page. This was done based on feedback that the device bell states are rarely changed after initial configuration but seeing the information was still important.

�Does Snap One plan on charging for OvrC in the future?� 

�Why does OvrC it say devices are offline when they are not? 

And �Why move local configurations to OvrC?� 

Those are some of the questions we address in our first-ever Ask Me Anything (AMA) Session. 

Answering questions today, we have: 

• Evan Marty, Director of Product Management for OvrC 
• Kenny Kim, VP of Product Management for Platforms & Services  

 
Our mission here is to build trust and to offer some transparency, as we answer questions and respond to feedback that was submitted via our AMA form. We also plucked some questions directly from integrator forums.

https://vimeo.com/837492625/c60348daae?share=copy

Suggested read: �
A Great Responsibility: Snap One Invests in Cloud as OvrC Becomes More Essential�

Questions/Feedback Addressed in the AMA Video Above:�

1. �It feels like Snap is forcing reliance on OvrC. What�s the deal?� 

2. �Does Snap One have plans to charge Partners for OvrC?� 

3. �Does anyone on the Snap One Product Team have experience as an integrator, guys who have field experience?� 

4. �OvrC could be great but it tends to be slower, more convoluted, and less reliable than some of its competitors. I don�t hate it by any means and it is very useful for the things I use it for.� 

5. �Why does OvrC it say things are offline when they are not?� 

6. �MoIP configuration and management via OvrC is not as easy, powerful, or quick as it was with direct management of the MoIP controller. Again, I don�t hate OvrC, it�s very useful, but I�m not happy about the loss of local configuration and management since the latest Binary MoIP update.� 

7. �OvrC is working pretty well for us, especially with Parasol helping out with support calls. Sometimes it can be a pain in the a**, but most integration work is. Anyways, I read that you plan to make OvrC more of a CRM tool? What does that mean in terms of future features?� 

8. �It�s got some hiccups, but generally OvrC is an incredibly useful tool, especially since we started using Parasol. I think a lot of other integrators aren�t up to speed on the best practices and trainings (it is hard to keep up). What is the best way to keep up-to-date about OvrC changes and also what�s the best way to train new people on OvrC.� 

9. �Why is the network switch unable to tell which port connects to which MAC address?� 

10. Can you please enable notification on Limited status? It seems to indicate that Episode amps are about to give up on life and need a reboot.� 

11. �Do you have plans to develop client-facing reports that can be generated on a weekly/monthly/quarterly basis and exported to Excel or PDF.� 

12. �The interface gets very cluttered when you have a job with lots of temporary roaming devices (holiday rental homes). It keeps a record of every MAC and IP of each device connected. We have to clear it down every few months for some sites. Maybe a way to specify an IP range to ignore? 

Questions we received but answered offline for sake of time (see Tech Community):�

1. �Why is it that, more often than not, I cannot connect to the On-site Router using Web Connect?� 

2. �Any possibility of adding a VPN feature?� 

3. �Would be nice if you can run intensive monitoring for a device that would run a constant ping test (every second) for a set period of time (eg 10 minutes).� 

4. �When all devices for a site go offline it should send one notification for �site offline� rather than multiple ones for each device.� 

5. �How can we �lockout� non-certified technicians from being able to run Control4 updates thru OvrC?� 

We�re proud to announce that a Snap One Partner Store is coming to Raleigh this July. Snap One Partner Stores stock the entire Snap One product catalog, in addition to a huge selection of third-party brands including Sony, Samsung, Ubiquiti, Sonos, Klipsch, Lutron, Luxul, Eero, Ring, Yamaha, and more. See the full list of brands your local store carries here.

Now, you can shop the industry�s most popular brands in one place and enjoy hands-on training, in-person support, and design assistance. Get ready now to shop and pick up products at your Raleigh store by filling out this quick form, and a member of our team will be in touch soon.

Are you interested in shaping our new suite of troubleshooting and diagnostic tools? Then we invite you to join our open BETA test and share your insight on some new tools we are adding to OvrC. Pro Tools can be accessed through the Customer's Site Settings tab, or from the Device Details page for the site's OvrC Pro Device. The new tab in OvrC will provide a more secure, single-point solution for troubleshooting and management and will replace terminal access. Your feedback as a BETA tester is crucial for developing the features that function to your standards and helps us make better tools for you. Learn more

Take on the most demanding of network installs with the new Araknis Networks 520 and 220 series routers. Both feature a multi-Gigabit LAN and WAN interface for high bandwidth installs. The 520 series has a dual WAN connection for load-balancing and link failover while the 220 series offers single WAN and a compact form factor to fit racks, wiring cans, walls, or tabletops. Every Araknis router is embedded with OvrC Pro to extend your visibility and access to the entire network of IP devices. Learn More

The latest wall switches and keypads from Lutron are now available. With a variety of combinations, configurations, and customization options there is something to fit your client's home. Offering available features such as dedicated raise and lower buttons, all on or all off, and backlight users have a level of control over a variety of applications. As a bonus, Lutron even offers one pre-paid custom engraved button kit with keypads. Control and connectivity continue to work even if the network goes down. Check out the latest offerings to improve your customer�s experience.

Shop Now

No matter the space or the design, the new release of IPORT cases, docks, and mounts combine to meet the aesthetic and fit as needed while still offering safety and security for iPads. The precision-machined aluminum components give you the durability and look needed to blend into the spaces as needed. Have confidence in the protective cases protecting iPads from falls of up to 2 meters. For added protection and security you can lock the cases to the base or wall mounts. Explore the connected world of IPORT cases, docks, and mounts.� Learn more.

Triad Passive Soundbars elevate the Triad audio experience, delivering the high-end sound that Triad is known for, alongside upgraded technology and aesthetics. Customers can choose from the existing 3� and 4� driver offerings, plus new 5� or 6� sizes, three configuration options, and custom lengths up to 86�. Choose finishes from Triad�s preselected colorways, custom veneers, or match a preferred paint color.  

Triad's Passive Soundbars effortlessly merge performance and aesthetics to deliver an audio experience that looks as good as it sounds. 

• Available in 3�, 4�, 5�, and 6� driver sizes 
• Available in 1.0, 2.0, and 3.0 configurations 
• Customizable lengths by 1/8� increments up to 86� 
• Six predesigned colorways, plus custom veneer and paint options  
• Easy Mount wall mount brackets included  

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WattBox OvrC Enhancements

In our efforts to continuously improve the WattBox experience via OvrC, we have added new features that can be found on the Configuration tab.  To take advantage of all the newest features and capabilities, make sure you are updated to the latest firmware version 2.3.0.8.

LED Dimming

Thanks to Partner feedback, we have added an LED brightness control feature on all WattBox devices with Faceplates. Take control of the brightness level of the LEDs on WattBox faceplates using a simple slider in OvrC.

Models with this feature available:

WB-800CH1U-IPVM-8

WB-800-FP

WB-800ICH1U-IPVM-8

WB-800I-FP

Power Performance Notifications

Closely mange power on an installation with Power Performance Notifications. Set thresholds for Voltage, Power and Current. When the device is outside of the set thresholds, it will go into a �limited state� (not critical, but not green) and send a notification, giving you the control and information, you need.

Safe Voltage Toggle

Now have even more control over your installation. Available on certain WattBox devices, we�re offering the ability to enable and disable Safe Voltage directly from OvrC.

Models with this feature available:

WB-800CH1U-IPVM-8

WB-800ICH1U-IPVM-8

WB-800I-IPVM-6

WB-800IVPS-IPVM-12

Shop Now

FW Version 2.3.0.8 Release Notes

Snap One continues to invest significantly in cloud advancements as OvrC becomes operationally essential for integrators.

OvrC has Evolved.

Thanks to feedback and engagement from our Partners and the responsiveness of our Snap One engineers and product development team, OvrC has matured to be an essential platform that streamlines day-to-day operations, installation and configuration, and long-term client care.  

“What began as a remote monitoring tool is now a central platform that streamlines operations and provides installation and configuration efficiencies in addition to its core remote management functionality,” says Evan Marty, Director of Product Management for OvrC at Snap One.

OvrC now offers:

• Light CRM capabilities so customer contacts can easily be shared within the integrator’s organization.
• Fast access to linked resources like project documents, photos, and other project documents that are unique to every project.
• Wi-Fi site management and configuration.
• Configuration of Araknis, Binary MoIP devices, Wattboxes, and Luma products.
• Remote troubleshooting tools and self-healing capabilities.
• Remote monitoring that alerts the integrators of issues post-install.
• Perform software and firmware updates remotely, including Control4 OS and firmware on all OvrC-enabled devices.
• Network configuration and management.

Evan Marty continues, “And it’s only going to get better as Snap One continues to add new features at a rapid rate to improve the Partner experience. OvrC has evolved and will continue to evolve because we are committed to being responsive to Partner needs and making OvrC the most useful, operationally essential tool for integrators.”

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Significant Cloud Investments

OvrC operates across the planet on a scale of millions of devices, has tens of thousands of users, and is in use every second of every day.  

As OvrC becomes more and more operationally central to integrators businesses, we understand Snap One has an increasing responsibility to deliver a platform that is world class in terms of reliability, scalability, and security. With respect to this responsibility, Snap One has been investing heavily in infrastructure advancements, process improvements, and security tools.

“We strive to be the most trusted company in our industry. At Snap One, we believe a kilobyte of prevention is worth a terabyte of cure when it comes to reliability, scalability, and security. When something goes wrong, it should have as little an impact for the shortest time possible. That’s why we’re continuing to invest heavily in cloud advancements and always seeking to improve processes,“ says Alex Mann, SVP of Engineering for Cloud, Data Science, Cybersecurity.

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Delivering a Reliable and Scalable Platform

In recent years, OvrC delivered 99.95% cloud availability, but we’re not satisfied with that. Snap One strives to be the best in the business which means delivering continually greater cloud availability and ensuring Partners can access OvrC quickly and easily, no matter how many people are using it.  That’s why we’ve made, and will continue to make, significant investments in our cloud infrastructure.  

Recent investments towards greater reliability and scalability include:

• Rearchitecting our cloud to improve overall global performance and reliability, which includes the implementation of new architectural approaches, like extending OvrC across multiple cloud zones to reduce the impact of outages and innovative load-balancing approaches that drop the percentage of Partners affected when problems occur.  
  
• Improved monitoring and event logging within our systems to identify issues early and react with better information at hand in the future if impacting events happen.
  
• Numerous process improvements and investments in tools that allow us to catch and solve issues in increasingly systematic ways..
  
• Leveraging cloud-native capabilities that makes it easy to add server resources as we go and using feature flag technology to roll out new features to a subset of Partners and using data to hear back before making those features available to all.
  
• Automated testing to identify and fix bugs before they impact Partners.

Control4 has also benefited from OvrC cloud investments that Snap One has made over the last year. The improved responsiveness of key Control4 mobile experiences is in large part thanks to Snap One’s overhaul of the remote-connection infrastructure and the migration of Control4 services to OvrC’s faster and more reliable “lightning” servers.

• Control4 App now connects 40% faster. Connection to the lightning servers can be verified by the new icon (globe with lightning bolt) found next to the project on the Settings page of the Control4 App.  
  
• Customers will notice improved performance and reduced latency in their interactions with Alexa and Google Voice Assistant on their Control4 systems.

Delivering a More Secure Platform

Snap One has made significant investments in our OvrC security infrastructure in recent years. These investments include leading-edge Web Application Firewalls (WAFs) to protect OvrC from bad actors, improved backup and disaster recovery solutions that give peace of mind and accelerated recovery, identity infrastructure that will scale with OvrC into the future, extensive secure coding training to build OvrC secure by design, and a host of other tools for developers, engineers, and support teams to respond quickly and effectively to any security problem.  

These security measures are regularly tested using 3^rd party resources and Snap One’s own team of Whitehat hackers so we can be confident that these investments make OvrC the most secure platform in the industry.  

More recent security investments include:

• Completion of a security audit with our cloud vendor to assess and roadmap a plan that delivers a secure-by-default approach with appropriate resilience to maintain business operations.
  
• New development tools to systematically secure our development processes as we code new features, abilities, and scale.

• Introduction of a significant number of real-time alerts to identify threats.

• Continued growth in our internal cybersecurity team that helps to better address vulnerabilities before trouble occurs.  

A Great Responsibility

“We’re not finished. We’re committed to constant improvement and to OvrC becoming the most useful and operationally valuable tool for integrators,” said Kenny Kim, VP of Product Management for Platforms & Services at Snap One.  

He continued, “The reliability, scalability, and security of our platforms is essential to creating premium customer experiences and supporting an integrator’s growth and reputation. Snap One takes that responsibility very seriously and we are investing a lot of time, people power, and money to ensuring our Partners can count on us.”

Join the public beta for OvrC.

Help us develop the best solution for you.

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