The Control4 app has been updated to include new customer-facing account management features. In this update, customers can edit their account details, add secondary users and set their roles, or access new account security features like logging users out of all devices. These new options will be found on the Settings page under the new Account Details and User Management options. Learn More�

Featuring wired speeds of up to 9.4 Gbps, customers can stream music, watch videos, play games, and make video calls with minimal loading times. The new PoE 6 Gateway even offers eight PoE-capable ports to power multiple PoE 6 Access Points, giving optimal Wi-Fi coverage to end users. With a built-in Zigbee smart home hub, customers can control certain Alexa products as well. When you install the eero PoE 6 Gateway combined with eero�s new PoE 6 Access Point, you give your customers the power of Wi-Fi 6 as well as easier set-up, system monitoring and updates, and remote management. The good news for you is that you'll roll even fewer trucks, and they'll have faster service.

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Your local Snap One Partner Store is now open in Raleigh! Snap One partner stores stock the entire Snap One product catalog, in addition to a huge selection of third-party brands including Sony, Samsung, Ubiquiti, Sonos, Klipsch, Lutron, Luxul, Eero, Ring, Yamaha, and more. See the full list of brands here.

Now, you can shop the industry�s most popular brands in one place and enjoy hands-on training, in-person support, and design assistance. Get ready now to shop and pick up products at by filling out this�quick authorization form, and and a member of our Sales team will be in touch soon. Learn more.

Experience a new level of comfort with the auto-update to Halo Firmware v1.4. The Comfort Page, along with its Experience Buttons, have been introduced to the Halo UI bringing hand-held controls for thermostats, fireplaces, ceiling fans, sprinklers and more.

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The new BenQ LK936ST projector�s short throw ratio and zoom capability provide the flexibility needed for installations with tight spaces. Limiting the distance between the projector and the screen helps reduce shadows, glares, and other distractions. While the 3D Keystone and Corner Fit technology combined with the cinematic grade 92% Rec.709 color coverage and 4K resolution provides ideal projection alignment to bring presentations and entertainment to life. The LK936ST puts out 5,000 lumens and is built to last thanks to hermetically sealed DLP chips. Check out the newest BenQ 4K Laser Projector for your next home, office, or specialty installation job to provide your customers with clear distortion-free videos.

The BenQ LU710 and LU930 use a dual color wheel and a powerful 4000-lumen and 5000-lumen laser, respectively, to cast full-color coverage onto the screen. The LumiExpert^TM technology detects ambient light and adjusts its contrast to ensure picture quality and clarity despite conference room lighting conditions. BenQ projectors are ideal for unique installations and specialty environments thanks to their 360-degree installation ability, versatility, and power. Both the LU710 and the LU930 are built to last and reduce maintenance costs with 20,000-hour heat-resistant DLP chips and IP5X dustproof ratings.

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Have you noticed any changes to our Search feature? It�s only one of the many updates we�ve made to our Partner Portal recently. Snap One is always improving. We welcome your feedback and leverage it to implement product and service enhancements, plus create better Partner resources and tools to help you efficiently run your business. Thanks to your feedback, we�ve made some improvements to the Snap One Partner Portal (www.snapav.com ) experience. Here are some highlights: 

Improved Search Functionality�

The new enhanced search function is now lightning fast and incorporates an image search panel allowing you to find what you need and add it directly to your cart. Documentation and resources were also added. We�ll continue to improve our search capabilities based on Partner feedback. Feel free to give us your feedback using the red feedback button.  

Increased Site Speed�

Faster load times and overall performance, up to 60% increases on certain pages.�

Education and Certification

Whether you need to troubleshoot a quick question from the field using the Tech Community, quickly peruse your tech�s training and certification or learn something new, we�ve added ways to easily manage your team�s education and training. 

• Made Tech Community accessible to all Partners 
• We have gathered all our education courses in one catalog to ensure everything is easily accessible in one place. 
• Provide Partners a method for viewing education certifications for their technicians. 

Self-Service User Management�

No need to call into Partner Support to add or remove users for the Snap One portal, now you can easily view, create or edit users with User Management.�

New Added Features for Control4 Authorized Partners��

Added Control4-specific features: 

• Addition of Control4 products in the product catalog?  
• Control4 lighting keycap engraving 
• Control4 driver database search
• Subscription dashboard for 4Sight  
• Partner microsite customization 

If you�re interested in learning more about becoming Control4 authorized, you can learn more here. 

Account Balance Section��

The Account Balance section was redesigned and made available to all Partners, so you can view account balances immediately. In the coming months, invoices will be available online to streamline payment. 

Triad Product Customization�

Added support for customizing Triad products.  
If you�re interested in learning more about becoming an authorized Triad dealer, you can learn more here. 

Are you looking to drive efficiency in your organization? Join Snap One and Cabling Installation & Maintenance for Efficiency Unleashed: How to Save Time with Streamlined Multi-Display Setups webinar. Learn how to reduce the time it takes to set up a multi-display install and create an optimal viewing experience for your customers as we share solutions from Binary MoIP, Strong, SunBrite, and Control4. Learn More  

In response to your feedback – THANK YOU!! – we are excited to announce the next round of improvements for the OvrC mobile application. We heard you loud and clear that the new device list was more difficult to navigate and was missing some key functionality that required extra clicks to perform common actions like Reboot and Update firmware.  

With this release, we have added an optional “card view” within the device list. This expands on the “grid view” that was released earlier this year. The advantage of the card view is that it’s showing each device’s important information in a card and surfacing quick action buttons for rebooting a device or initiating an update if available. The grid view is still available to perform bulk actions like setting the monitoring bell, deleting a device or assigning devices to a room. The combination of the two views provides easy readability as well as power-user features in the palm of your hand. Make sure to update your mobile application to benefit from this new look.

One item to note, the monitoring bell is now informational on the device list and toggling the state can being done from the grid view or in the device details page. This was done based on feedback that the device bell states are rarely changed after initial configuration but seeing the information was still important.

�Does Snap One plan on charging for OvrC in the future?� 

�Why does OvrC it say devices are offline when they are not? 

And �Why move local configurations to OvrC?� 

Those are some of the questions we address in our first-ever Ask Me Anything (AMA) Session. 

Answering questions today, we have: 

• Evan Marty, Director of Product Management for OvrC 
• Kenny Kim, VP of Product Management for Platforms & Services  

 
Our mission here is to build trust and to offer some transparency, as we answer questions and respond to feedback that was submitted via our AMA form. We also plucked some questions directly from integrator forums.

https://vimeo.com/837492625/c60348daae?share=copy

Suggested read: �
A Great Responsibility: Snap One Invests in Cloud as OvrC Becomes More Essential�

Questions/Feedback Addressed in the AMA Video Above:�

1. �It feels like Snap is forcing reliance on OvrC. What�s the deal?� 

2. �Does Snap One have plans to charge Partners for OvrC?� 

3. �Does anyone on the Snap One Product Team have experience as an integrator, guys who have field experience?� 

4. �OvrC could be great but it tends to be slower, more convoluted, and less reliable than some of its competitors. I don�t hate it by any means and it is very useful for the things I use it for.� 

5. �Why does OvrC it say things are offline when they are not?� 

6. �MoIP configuration and management via OvrC is not as easy, powerful, or quick as it was with direct management of the MoIP controller. Again, I don�t hate OvrC, it�s very useful, but I�m not happy about the loss of local configuration and management since the latest Binary MoIP update.� 

7. �OvrC is working pretty well for us, especially with Parasol helping out with support calls. Sometimes it can be a pain in the a**, but most integration work is. Anyways, I read that you plan to make OvrC more of a CRM tool? What does that mean in terms of future features?� 

8. �It�s got some hiccups, but generally OvrC is an incredibly useful tool, especially since we started using Parasol. I think a lot of other integrators aren�t up to speed on the best practices and trainings (it is hard to keep up). What is the best way to keep up-to-date about OvrC changes and also what�s the best way to train new people on OvrC.� 

9. �Why is the network switch unable to tell which port connects to which MAC address?� 

10. Can you please enable notification on Limited status? It seems to indicate that Episode amps are about to give up on life and need a reboot.� 

11. �Do you have plans to develop client-facing reports that can be generated on a weekly/monthly/quarterly basis and exported to Excel or PDF.� 

12. �The interface gets very cluttered when you have a job with lots of temporary roaming devices (holiday rental homes). It keeps a record of every MAC and IP of each device connected. We have to clear it down every few months for some sites. Maybe a way to specify an IP range to ignore? 

Questions we received but answered offline for sake of time (see Tech Community):�

1. �Why is it that, more often than not, I cannot connect to the On-site Router using Web Connect?� 

2. �Any possibility of adding a VPN feature?� 

3. �Would be nice if you can run intensive monitoring for a device that would run a constant ping test (every second) for a set period of time (eg 10 minutes).� 

4. �When all devices for a site go offline it should send one notification for �site offline� rather than multiple ones for each device.� 

5. �How can we �lockout� non-certified technicians from being able to run Control4 updates thru OvrC?�