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February 1, 2024 – Changes to claiming the OvrC Pro Hub
As we work to make your customer homes more secure and make efficient use of your time, we have made an improvement based on feedback from our Partners.
OVRC PRO HUBS WILL NOW NEED TO BE MANUALLY CLAIMED
The release of the OvrC Pro app version 7.4.0 brought the elimination of the local UI on the OvrC Pro Agents (Araknis/Pakedge routers, Control4 controllers, and OvrC Pro Hubs). As a result, we have heard feedback through our support channel that this is making system takeovers more difficult as the OvrC Pro Hub, including legacy Pakedge NK-1 and supported Ihiji devices, is automatically claimed by a scan before the technician can claim the device to their account.
To resolve this issue, the OvrC Pro Hub device will no longer be claimed when found in a network scan, and instead will have to be manually claimed to the location. This change does not impact any Araknis/Pakedge router or Control4 controllers. Those will continue to be claimed through a network scan or manually without any change.
Learn how to move a customer’s existing OvrC devices to your OvrC account in this post in the Tech Community.
RECOMMENDED BEST PRACTICES
In situations where a Partner is taking over an OvrC location from a different Partner, Snap One recommends the following as best practices:
As always, we continue to evolve our product based on your feedback. Please continue to provide your thoughts and ideas to [email protected] or through the user feedback section of the web and mobile applications. Thanks!
The Luma View VMS is free downloadable client software that connects local workstations to large residential and commercial projects, especially those with multiple job sites utilizing Luma X20 products. Clients can have customizable user roles allowing for personalized permissions and different views depending on what they need to access. With full resolution support of up to 256 cameras, the Luma View VMS is ideal for large multi-site surveillance projects utilizing Luma technology. Learn more �
The Strong Articulating Mount has an updated articulating arm for smoother operation and a slimmer look when stored. This latest version also features a built-in cable management clip for a cleaner aesthetic when positioning the screen. Integrators will still appreciate the single-stud mounting and adjustable tension to tailor each project to your customer.
We've been listening to your feedback and have noticed that there are some common questions arising since the launch of our latest software and support packages, Control4 Connect and Control4 Assist. We have updated our Frequently Asked Questions to provide more clarity.
Check out the documents below to see the latest.
Connect FAQ ctrl4.co/connect-partner-faq
Assist FAQ ctrl4.co/assist-partner-faq
Our goal is to work in partnership with you to provide a deeper understanding of these new offerings and their benefits.
Join one of our Ask Me Anything Sessions where our leadership team will give you an overview of Connect and Assist and answer additional questions you might have.
Attendees can ask questions during the session, or you can submit them when you register at the links below.�
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We can't wait to see you there!�
Designed to meet all your background music and paging needs, these amplifiers offer:
Upgrade your audio experience with ease and versatility.
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If you have any inquiries about your account, please contact your Snap One representative for detailed information. For general questions regarding the program, reach out to [email protected].
*Reward discount pricing begins at the Silver level. Bulk Wire, Comfort, Control, Racks, Intrusion, Lighting, Outdoor TVs, and distributed products are not eligible for a reward pricing discount.
��Partners in the Silver level and higher are eligible to receive a quarterly rebate. Quarterly point thresholds must be met to earn a rebate. SunBrite and distributed product purchases do not earn a rebate unless specifically noted. Rebates will be issued in the form of a check and mailed to a partner�s billing address 6-8 weeks after the quarter ends. Partner�s account must be active and in good standing to receive a rebate.
��Partners in Hawaii, Alaska, and outside of the continental United States do NOT qualify for free shipping. In addition, free shipping may not apply to all purchases made at Snap One Partner Stores; please reach out to your location for more information. Floor-Standing Racks and projector screens (motorized and non-motorized) are subject to flat shipping fee per item. For more information about the shipping fees, click here.
��Partners in the Platinum and Diamond levels are eligible to receive $1,000 employee product credit. The $1,000 employee credit will be loaded to a Partner�s account once a year. Partners must be in Platinum or Diamond levels at the start of the program year to receive the credit.
?�Purchases of products made through Staub online or in-store do not count towards the Partner Rewards Program. Only purchases of products made via Snap One Partner Rewards eligible business units will count for points in the Partner Rewards Program. Partner Rewards eligible business units include Snap One Portal, Snap One Partner Stores: Volutone, Allnet, MRI, and Custom Plus Distributing.
For full program terms and conditions,�click here
In our mission to provide the best Partner Tools, Snap One� has streamlined the controller registration with the help of OvrC. With this new workflow, you will reap the benefits of enhanced cyber security, temporary credentials for the Control4 App, new customer handoff functionality, and the ability to monitor and troubleshoot from virtually anywhere. It all begins by linking your Control4 account to OvrC, easily accomplished with this step-by-step tutorial.
OvrC�s optimized registration process has not only been proven to simplify the deployment process but also increases your capacity to support the end-user. After months of successful use, Snap One invites Control4 Partners to transition all controller registrations to OvrC ahead of the full deployment scheduled for April 23rd. For additional information, step-by-step guides, and more check out the resource page in the Tech Community.� Learn More
Control4�s new Lighting Scenes Wizard 2.0 brings an improved, intuitive flow for effortlessly crafting lighting scenes. You can now easily add, edit, or remove lighting scenes, capturing your current room and load setup and fine-tuning it before saving.
Controlling your media sessions via your Apple Watch is a breeze. Enjoy ultimate convenience by managing play, pause, rewind, skip, and end functions, all from your wrist! This Control4 auto-update continues to keep your media, your way, at your fingertips.�
Offer a wider selection of options to provide a bespoke solution to customers. Select the Touch Display
for a more modern feel, build in the 3 Module Mount Frame for additional functionality, recommend
the Wedge Backplate for a better viewing angle, and specify the Tamper Switch and Security Relay for a
more secure install. Plus, the 31 newly available individual components are available a? la carte, making
replacements and repairs easier than ever. Learn more
Now available are new Pico Paddles to control and integrate with the Lutron Caseta, RA 2 Select, RadioRA 3, and HomeWorks. Pair the paddles with your existing dimmer to add even more flexibility and control over the space, no smart hub required.��
Lutron� Claro Smart Dimmer Switch 3-Way Kit with Pico Paddle Remote
Lutron� Diva Smart Dimmer Switch 3-Way Kit with Pico Paddle Remote