*UPDATE: This issue has been resolved. All affected AN-510/810 access points are now fully functional, including the Wi-Fi Management capabilities and connections to the OvrC servers. Please update the rest of your customers' AN-510/810 access points to the newest firmware version.

On Thursday, June 24th, we released new firmware for Araknis AN-510/810 access points. We observed a small population of devices that did not return to an online status after initiating the firmware upgrade.

We have removed the version of firmware until we investigate and resolve the issue. The APs that were successfully upgraded to version 2.1.02 temporarily cannot utilize Wi-Fi Management in OvrC and will show a firmware update icon in OvrC that will not be functional. The APs are otherwise fully functional and there is no action needed. If you must use Wi-Fi Management to update AP configuration for the impacted sites, you may do so by accessing the local UI until the issue is resolved.

Our team is working hard to address this issue. Once the solution is implemented, we anticipate full restoration of services without any action required on your part. We apologize for the inconvenience.

https://player.vimeo.com/video/575401873

Watch this short video for important details on recent product launches, or click the links below to see the featured products directly.

Episode Mini 5.1 AVR

WattBox 800 Series 8-Outlet Power Conditioner

Binary BX Series 8K HDMI Active Cables

BrightSign

We�re proud to announce that Allnet, a Snap One Partner Store, is coming to Nashville, Tennessee this August! Allnet stores stock the entire SnapAV product catalog, in addition to a huge selection of third-party brands including Sony, Samsung, Ubiquiti, Sonos, Klipsch, Lutron, Luxul, Eero, Ring, Yamaha, and more. See the full list of brands Allnet carries here. Enjoy same-day pickup of the Allnet expanded product portfolio as well as in-person training and support. Get ready now to shop and pick up products at Allnet Nashville this June by filling out the authorization form, and we�ll get you an account number and login information within 48 hours. Learn more.

We are excited to bring you the best in fireplace mounting with MantelMount products. MantelMount redefines the entertainment experience by allowing your customers to easily lower and adjust their fireplace mounted TV on the fly. Customers can easily tilt, swivel, or pull their TV off the wall to create the perfect view of their TV from a location most mounts can�t achieve. Start mounting TVs where your customers want them most! Learn more.

The VersaMount is Strong's best and most versatile mount yet. Available in three different sizes, these mounts will take your installs to the next level. The Strong VersaMount uses TorcMotion technology to provide up to 5� of vertical post-install height adjustment and 11 degrees of roll adjustment for precise alignment. The nesting arm of the VersaMount can extend up to 21� with 19 degrees of down tilt and 180 degrees of swivel/pan for the perfect look. It also features an integrated VersaBox, built-in wire management, and WattBox� IP Power Conditioner compatibility for the ultimate install. Learn more.

Introducing Snap One
We�re excited to announce that we�ve brought together the best of SnapAV and Control4 to create Snap One. Our new brand reflects our ongoing mission to make your life easier and reinforces our aspiration to be the one partner you can depend on for every job. Learn More

We�ve made quite a few changes, but for now, here are some next steps:

Continue Shopping as You Normally Would
The Snap One Partner Portal (SnapAV.?com) and local Partner Stores will continue to be where you research and shop products, attend trainings, get support, and manage your account. We�re also constantly working to improve and simplify your buying experience both online and in-store.

See Our New Snap One Website
The Partner Portal will remain a dedicated site for Partners like you to shop, but we created a new company website to tell our story to investors and others interested in who we are.
Explore Snap One

You can now get a return authorization for a defective item on snapav.com in addition to our existing online sales returns process. We�ve also added an enhanced Control4 driver search, letting you easily find the driver you need to make your job easier. This streamlined return process allows you to get shipping labels, track return progress, and determine return eligibility and is available to users with the Purchaser or Non-Purchaser role. And our enhanced Control4 driver search feature lets you easily search for and download drivers that have been certified by SnapAV + Control4, making it easy to find Control4 drivers when planning projects. Only Control4 Authorized Partners will be able to download Control4 Drivers from our driver search. Partners can continue to find relevant drivers for their installs on our product page Support tabs, or through the Product Files and Videos section under Support. Learn more.

Over-Current Protection (OCP) is a feature built in WattBox units to protect your gear and installation from instances of excessive current. Over-Current Protection in the 800 Series WattBox protects from two types of excessive current:

1. Instantaneous Over-Current:  A large in-rush of current at one time, typically experienced when powering up amplifiers.
2. Constant Over-Current:  Continuous current over the unit�s UL rating of 12A.

When Over-Current Protection is triggered, �Device Activities� in OvrC will differentiate between the two.

Ways to Troubleshoot

For Instantaneous OCP:

If a single outlet is off:

• Is the product an amplifier that may have a high in-rush current? If so, remove the amplifier from the IP-controlled WattBox to a surge-only WattBox.

If 3 consecutive outlet groups turn off (1 -3, 4- 6, etc.)

• Set unique power-on delays for the devices with high in-rush current.
• Try rearranging the devices such that they are no longer on 3 consecutive outlets within a group.
• Are these outlets powering amplifiers/AVRs?  If so, we recommend not using an IP-controlled WattBox, instead, use a surge protection-only WattBox. 

For Constant OCP:

• Never daisy chain power strips off WattBox PDUs. The WattBox 800 Series PDUs are UL rated for 12A. Any outlet that sees a current draw higher than 12A will go into protection mode to prevent permanent damage to the PDU and/or to the wiring on-premise.

For additional information, please contact Tech Support at 1-888-400-4072 or by email at [email protected]

Over-Current Protection (OCP) is a feature built in WattBox units to protect your gear and installation from instances of excessive current. Over-Current Protection in the 800 Series WattBox protects from two types of excessive current:

1. Instantaneous Over-Current:  A large in-rush of current at one time, typically experienced when powering up amplifiers.
2. Constant Over-Current:  Continuous current over the unit’s UL rating of 12A.

When Over-Current Protection is triggered, ‘Device Activities’ in OvrC will differentiate between the two.

Ways to Troubleshoot

For Instantaneous OCP:

If a single outlet is off:

• Is the product an amplifier that may have a high in-rush current? If so, remove the amplifier from the IP-controlled WattBox to a surge-only WattBox.

If 3 consecutive outlet groups turn off (1 -3, 4- 6, etc.)

• Set unique power-on delays for the devices with high in-rush current.
• Try rearranging the devices such that they are no longer on 3 consecutive outlets within a group.
• Are these outlets powering amplifiers/AVRs?  If so, we recommend not using an IP-controlled WattBox, instead, use a surge protection-only WattBox.

For Constant OCP:

• Never daisy chain power strips off WattBox PDUs. The WattBox 800 Series PDUs are UL rated for 12A. Any outlet that sees a current draw higher than 12A will go into protection mode to prevent permanent damage to the PDU and/or to the wiring on-premise.

For additional information, please contact Tech Support at 1-888-400-4072 or by email at [email protected]

‍

Effective August 2nd, 2021, we will be adjusting the prices of our products due to increased costs. This change will affect both Partner and MSRP pricing.  

As you may know, pandemic-driven consumer demand, global raw material shortages, inflation, and increasing labor and shipping costs have impacted many industries, including ours. Based on these ongoing market dynamics, we are making varying price adjustments across our product lines.   

You can download the new price list from our Pricing page within the Support section.  

We appreciate both your business and continued support, and we remain committed to your success and to providing high-quality products at a good value.    

If you have any questions, please reach out to Partner Support or your sales rep.