Jul
09

Strong™ VersaMount™ In-Wall Articulating Mount

The VersaMount is Strong's best and most versatile mount yet. Available in three different sizes, these mounts will take your installs to the next level. The Strong VersaMount uses TorcMotion technology to provide up to 5� of vertical post-install height adjustment and 11 degrees of roll adjustment for precise alignment. The nesting arm of the VersaMount can extend up to 21� with 19 degrees of down tilt and 180 degrees of swivel/pan for the perfect look. It also features an integrated VersaBox, built-in wire management, and WattBox� IP Power Conditioner compatibility for the ultimate install. Learn more.

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Jun
29

SnapAV is now Snap One

Introducing Snap One
We�re excited to announce that we�ve brought together the best of SnapAV and Control4 to create Snap One. Our new brand reflects our ongoing mission to make your life easier and reinforces our aspiration to be the one partner you can depend on for every job. Learn More

We�ve made quite a few changes, but for now, here are some next steps:

Continue Shopping as You Normally Would
The Snap One Partner Portal (SnapAV.?com) and local Partner Stores will continue to be where you research and shop products, attend trainings, get support, and manage your account. We�re also constantly working to improve and simplify your buying experience both online and in-store.

See Our New Snap One Website
The Partner Portal will remain a dedicated site for Partners like you to shop, but we created a new company website to tell our story to investors and others interested in who we are.
Explore Snap One

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Jun
29

Two All-New SnapAV Website Features to Make Your Job Easier

You can now get a return authorization for a defective item on snapav.com in addition to our existing online sales returns process. We�ve also added an enhanced Control4 driver search, letting you easily find the driver you need to make your job easier. This streamlined return process allows you to get shipping labels, track return progress, and determine return eligibility and is available to users with the Purchaser or Non-Purchaser role. And our enhanced Control4 driver search feature lets you easily search for and download drivers that have been certified by SnapAV + Control4, making it easy to find Control4 drivers when planning projects. Only Control4 Authorized Partners will be able to download Control4 Drivers from our driver search. Partners can continue to find relevant drivers for their installs on our product page Support tabs, or through the Product Files and Videos section under Support. Learn more.

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Jun
29

WattBox Over-Current Protection Troubleshooting

Over-Current Protection (OCP) is a feature built in WattBox units to protect your gear and installation from instances of excessive current. Over-Current Protection in the 800 Series WattBox protects from two types of excessive current:

  1. Instantaneous Over-Current:  A large in-rush of current at one time, typically experienced when powering up amplifiers.
  2. Constant Over-Current:  Continuous current over the unit�s UL rating of 12A.

When Over-Current Protection is triggered, �Device Activities� in OvrC will differentiate between the two.

Ways to Troubleshoot

For Instantaneous OCP:

If a single outlet is off:

  • Is the product an amplifier that may have a high in-rush current? If so, remove the amplifier from the IP-controlled WattBox to a surge-only WattBox.

If 3 consecutive outlet groups turn off (1 -3, 4- 6, etc.)

  • Set unique power-on delays for the devices with high in-rush current.
  • Try rearranging the devices such that they are no longer on 3 consecutive outlets within a group.
  • Are these outlets powering amplifiers/AVRs?  If so, we recommend not using an IP-controlled WattBox, instead, use a surge protection-only WattBox. 

For Constant OCP:

  • Never daisy chain power strips off WattBox PDUs. The WattBox 800 Series PDUs are UL rated for 12A. Any outlet that sees a current draw higher than 12A will go into protection mode to prevent permanent damage to the PDU and/or to the wiring on-premise.

For additional information, please contact Tech Support at 1-888-400-4072 or by email at [email protected]

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Jun
29

WattBox Over-Current Protection Troubleshooting

Over-Current Protection (OCP) is a feature built in WattBox units to protect your gear and installation from instances of excessive current. Over-Current Protection in the 800 Series WattBox protects from two types of excessive current:

  1. Instantaneous Over-Current:  A large in-rush of current at one time, typically experienced when powering up amplifiers.
  2. Constant Over-Current:  Continuous current over the unit’s UL rating of 12A.

When Over-Current Protection is triggered, ‘Device Activities’ in OvrC will differentiate between the two.

Ways to Troubleshoot

For Instantaneous OCP:

If a single outlet is off:

  • Is the product an amplifier that may have a high in-rush current? If so, remove the amplifier from the IP-controlled WattBox to a surge-only WattBox.

If 3 consecutive outlet groups turn off (1 -3, 4- 6, etc.)

  • Set unique power-on delays for the devices with high in-rush current.
  • Try rearranging the devices such that they are no longer on 3 consecutive outlets within a group.
  • Are these outlets powering amplifiers/AVRs?  If so, we recommend not using an IP-controlled WattBox, instead, use a surge protection-only WattBox.

For Constant OCP:

  • Never daisy chain power strips off WattBox PDUs. The WattBox 800 Series PDUs are UL rated for 12A. Any outlet that sees a current draw higher than 12A will go into protection mode to prevent permanent damage to the PDU and/or to the wiring on-premise.

For additional information, please contact Tech Support at 1-888-400-4072 or by email at [email protected]

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Jun
25

New Price Adjustments Starting August 2, 2021

Effective August 2nd, 2021, we will be adjusting the prices of our products due to increased costs. This change will affect both Partner and MSRP pricing.  

As you may know, pandemic-driven consumer demand, global raw material shortages, inflation, and increasing labor and shipping costs have impacted many industries, including ours. Based on these ongoing market dynamics, we are making varying price adjustments across our product lines.   

You can download the new price list from our Pricing page within the Support section.  

We appreciate both your business and continued support, and we remain committed to your success and to providing high-quality products at a good value.    

If you have any questions, please reach out to Partner Support or your sales rep. 

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Jun
24

Introducing the 800 Series WattBox 8-Outlet!

The newest addition to the 800 Series family brings the IP functionality you love in an 8-outlet, 1U rack-mountable form factor. With 8 individually controlled and metered outlets, plus an additional accessory outlet on the front of the device, this new WattBox helps you bring convenient smart power to every job.  An integrated faceplate with LED indicators lets you quickly see if the WattBox is connected to the internet, get voltage/current readings, and ensure the device is properly grounded. Plus, we�ve included two buttons that give you the option to reset individual outlets or the entire unit. Learn more.

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Jun
21

The Tech Community is Here!

We�re excited to announce that the highly requested Tech Community is now available on snapav.com. The Tech Community is home to a huge library of helpful resources to give you quick, in-depth answers to all things Control4 and SnapAV. Launch Tech Community >>

Here�s just some of the resources the Tech Community has to offer:

  • Access a huge library of knowledge-based articles
  • Get answers to questions directly from SnapAV and Control4 experts and other techs
  • Access smart skill videos
  • Get quick access to driver and product updates
  • And more!
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Jun
18

All-New BX 8K Active HDMI Cables

Binary BX 8K Active cables feature the latest in HDMI technology on your long-distance runs. They support 8K UHD and 48Gbps bandwidth at 60Hz 4:2:0 for an advanced audio and video experience. Plus, they�re ready out of the box with full high-resolution audio and video support, including Dolby� ATMOS, DTSTM-X, and HDMI� 3D. Each cable has a premium Zinc alloy connector head for added strength, GripTek gripping technology that requires up to 8lbs. of pulling force to remove the cable, and two-way audio with ARC for install versatility. Learn more.

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Jun
10

SnapAV Invests $2.3 Million in Quality & Innovation Lab Expansion to Develop and Test New Solutions

Following our recent Partner Pledge to continually improve the end-to-end experience for installation Partners and end-customers, today we announced a $2.3 million investment in our Charlotte, North Carolina Quality & Innovation Lab that significantly expands the company�s product development and testing capabilities with new equipment, more space, and a larger workforce. The new equipment allows for faster, more precise testing for wireless communications and power protection products, while several entirely new lab areas help the experts examine reliability and compatibility among displays, AV equipment, IoT devices, and more. Learn more.

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