MX HomePro is URC�s revolutionary new control system that combines control of entertainment systems and smart home devices. Learn More

We have just launched our new Luma Surveillance Calculator tool which�can be found�under the 'Support' section of our website. This brand new tool allows�you to calculate Lens Field of View and Power Wire Length options for Luma Surveillance Cameras. You can can also use the tool to calculate DVR / NVR storage needs for all Luma Surveillance DVR and NVR products. Please visit the Support page to access the Luma Surveillance Calculator tool online.

Your OvrC Hub just got much more powerful and reliable! Firmware version 3.0.0.2 is the first major update to the Hub since its launch in September, and it’s a doozy. Our new OvrC Embedded & Control Systems Team, formerly HouseLogix, completely re-built the entire Hub software from the ground up, introducing new features and utilizing the latest in technologies to ensure a rock-solid product.

Key Benefits

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- Multiple VLANs support – Monitor and scan devices across multiple VLANs
- Support Class B networks – Scan larger enterprise-sized networks that have up to 65K devices
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- Scan for any web port – Add/modify the list of web service ports that the Hub scans for you to access the devices’ local UI (via Web Connect)
- Ping test any URL – Run ping tests to any external URL or local IP address to test latency and packet loss
Improved Performance
- Faster operations – At least a 4x in improvement
- More reliable – The connection and performance of the Hub is significantly improved
- Better data – More protocols are used to get better data about devices
Better Experience
- Completely new local UI – A redesigned local UI of the Hub is more user-friendly

Important Notes

All of the new features mentioned above are currently accessible through the local UI of the OvrC Hub only – not in OvrC. In another words, you have to click the Hub’s “Web Connect” from the Device List to get to the new features. In future releases, we will incorporate these new features natively into OvrC. If you have any issues with the update, please contact tech support at (866) 838-5052 or [email protected]

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A Special Note from Chris Allen, OvrC Embedded & Control Systems Team Lead (formerly President of HouseLogix)

As the former President of HouseLogix, I’m excited to see how SnapAV continues to stand behind and evolve the OvrC platform. Even before our engineering team came on board, I used OvrC in my own house and to help manage our local A/V installation clients. Now that we have been part of SnapAV for 6 months, I’m even more excited about what is coming to help dealers (like HouseLogix used to be) grow their business, reduce customer calls, and move the whole industry in an exciting direction.
Our primary role since day one has been to couple our experience as an A/V integrator with the vast years of software and hardware engineering knowledge and completely rework the OvrC Pro Hub into a faster, more extensible and secure platform. This is evidenced by the recent release of version 3.0.0.2 which includes great new features like enhanced scan results with better host name discovery, detection of more devices, multiple VLAN support, a completely redesigned local UI which is mobile friendly and has tools such as a real-time ping and speed test.

There are so many features I cannot touch on in this short blog, but the most significant changes are the ones that you won’t even see. Under the hood almost nothing has been re-used from the previous version and we’ve designed the new code in a way that allows us to quickly roll out even more awesome features that are in the works.

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Reliability is number one for a reason, especially in this industry. So how does Snap work to stay a reliable partner for our dealers? Learn More

Luma Surveillance DVR Firmware Release Notes v3.0.4

SnapAV is proud to announce our acquisition of Autonomic, a leading expert in music streaming and multi-room audio, with a proven track record in the custom-install channel. With the addition of these products, dealers can now provide customers a comprehensive audio solution. Learn More

Firmware version 1.0.20.17 & version 1.0.30.31 release notes

Eric Mercil from SureCall covers the certified installer training materials, including information on how to conduct a site survey and troubleshooting tips for quicker installs.

Happy Holidays from OvrC! We got you the best gift of all – new features.

OvrC Home Macros

This was one of our highest-requested features from early adopters of OvrC Pro, and is like nothing else on the market. Now, you can create OvrC Home commands that trigger up to 5 different “reset steps” in one command sequence.

A “reset step” could be:

• Resetting any OvrC-enabled device
• Resetting all outlets on a WattBox
• Resetting one outlet on a WattBox
• Resetting any number of PoE ports on an Araknis managed switch

This enables you to create much more powerful OvrC Home commands for your clients, and prevents end user confusion. Now, clients won’t need to click multiple buttons or figure out which devices to reboot in order to fix any issues they’re experiencing.

Here are some example commands:

• “Reset Internet” – this would reset the modem, router, switch, and access points, all in that order
• “Reset Living Room System” – this would reset all devices in that room
• “Reset Surveillance System” – this would reset all the components of the surveillance system (cameras, recorders, etc.)

This capability is now available for any existing and future OvrC Pro locations.

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Device-Level Notifications

Another highly-requested change was for the ability to turn OvrC notifications on/off by device. This is available for all OvrC users for all types of locations.

Today, you get notifications for ALL OvrC-enabled devices falling offline/online – and can only change notification settings globally. Sometimes the volume of notifications was overwhelming. With these new features, you can now determine which devices and systems you want to monitor, as some are less important than others.

Important Note: This is a notification preference for your entire company, not just the individual user.

For example, if a user turns off notifications for a WattBox, everyone sharing that OvrC account (including the owner, admins, or other technicians) stops receiving notifications for that WattBox until alerts are turned back on.

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Shorter Notification Delay

Email and push app notification delays have been reduced from 60 minutes to 10 minutes. This is available for all OvrC users, for all types of locations.

The sixty-minute delay was originally built-in to allow devices to re-establish communication to the cloud if the signal was intermittently disconnected. Many devices do this as a result of common ISP issues. We have now reduced that delay to ten minutes, as we found that most devices recover after a few minutes, without impacting the experience of the end users. If a device does not re-establish connection to the cloud within 10 minutes, the situation may require your attention and expertise.

Shortening notification times simply gives dealers the opportunity to react quickly to critical information.

We’ll post again soon with additional updated features, assorted tips and tricks for using OvrC, and more information about OvrC Pro.

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SnapAV is proud to announce our newest acquisition, Visualint, a leading expert in video analytics and intelligent video surveillance. Their products help integrators design and deploy security solutions in a simple, install-friendly way, and will be available for purchase on SnapAV.com within the next few months. Learn More