Eric Mercil from SureCall covers the certified installer training materials, including information on how to conduct a site survey and troubleshooting tips for quicker installs.

Happy Holidays from OvrC! We got you the best gift of all – new features.

OvrC Home Macros

This was one of our highest-requested features from early adopters of OvrC Pro, and is like nothing else on the market. Now, you can create OvrC Home commands that trigger up to 5 different “reset steps” in one command sequence.

A “reset step” could be:

• Resetting any OvrC-enabled device
• Resetting all outlets on a WattBox
• Resetting one outlet on a WattBox
• Resetting any number of PoE ports on an Araknis managed switch

This enables you to create much more powerful OvrC Home commands for your clients, and prevents end user confusion. Now, clients won’t need to click multiple buttons or figure out which devices to reboot in order to fix any issues they’re experiencing.

Here are some example commands:

• “Reset Internet” – this would reset the modem, router, switch, and access points, all in that order
• “Reset Living Room System” – this would reset all devices in that room
• “Reset Surveillance System” – this would reset all the components of the surveillance system (cameras, recorders, etc.)

This capability is now available for any existing and future OvrC Pro locations.

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Device-Level Notifications

Another highly-requested change was for the ability to turn OvrC notifications on/off by device. This is available for all OvrC users for all types of locations.

Today, you get notifications for ALL OvrC-enabled devices falling offline/online – and can only change notification settings globally. Sometimes the volume of notifications was overwhelming. With these new features, you can now determine which devices and systems you want to monitor, as some are less important than others.

Important Note: This is a notification preference for your entire company, not just the individual user.

For example, if a user turns off notifications for a WattBox, everyone sharing that OvrC account (including the owner, admins, or other technicians) stops receiving notifications for that WattBox until alerts are turned back on.

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Shorter Notification Delay

Email and push app notification delays have been reduced from 60 minutes to 10 minutes. This is available for all OvrC users, for all types of locations.

The sixty-minute delay was originally built-in to allow devices to re-establish communication to the cloud if the signal was intermittently disconnected. Many devices do this as a result of common ISP issues. We have now reduced that delay to ten minutes, as we found that most devices recover after a few minutes, without impacting the experience of the end users. If a device does not re-establish connection to the cloud within 10 minutes, the situation may require your attention and expertise.

Shortening notification times simply gives dealers the opportunity to react quickly to critical information.

We’ll post again soon with additional updated features, assorted tips and tricks for using OvrC, and more information about OvrC Pro.

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SnapAV is proud to announce our newest acquisition, Visualint, a leading expert in video analytics and intelligent video surveillance. Their products help integrators design and deploy security solutions in a simple, install-friendly way, and will be available for purchase on SnapAV.com within the next few months. Learn More

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Just in time for CEDIA, we’ve launched some exciting new features and updates.

OvrC Pro

• Scan & Monitor ALL IP Devices
  – Expand your visibility into the full network at your client’s location in OvrC.
• Access Web GUI of IP Devices
  – Setup and configure any IP device remotely, without port forwarding setup or VPN required.
• Empower Your Clients with Device Control
  – Provide your clients with an easy-to-use app to reboot devices you choose with a touch of a button.
• Test Internet Speeds Remotely
  – Check the speed of your client’s ISP remotely, in real-time or historically, without being on their local network.
• Monitor Control Systems
  – OvrC-enable the control system main processors in the client’s location for remote monitoring and support.

Updated Look

• We’ve introduced some new metrics at the top level of your customer list to show how many devices you’ve added to OvrC as well as a count of how many devices may need attention
• Surfaced the actions you use most on the device list for both desktop and mobile
• Improved sorting and filtering options in order to find devices more quickly

Make sure to check back here soon for training and helpful tips on how to make the most out of OvrC Pro.

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Cool off this summer with our new Araknis features, and let OvrC do the work for you!

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We’ve heard from a number of you that setting up a network at a new job site can be cumbersome. We’ve streamlined the process so that you can create a wireless network across multiple Araknis access points with the click of a button on desktop or mobile. Just enter a network name, security type, and password, and you’re good to go!

Note: This is for first time setup and using this feature to edit an existing network is not recommended.

Other Notes

• Device list sorting updates
• Additional SnapAV device model support
• Minor fixes and improvements

We’re always looking for feedback, and we’d love to hear from you. Send your thoughts and suggestions to [email protected].

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For our first release of the summer, we're adding a highly requested feature: Employee Role Permissions. This new feature allows you to control which customers and locations each employee can access.This is especially useful for limiting new employees who are in training, setting up technicians who work in certain areas, or balancing workloads when a technician is on vacation.To set up Employee Role Permissions, log in on the tablet or desktop app as an Owner or Administrator, and follow these steps:

• Select the Account tab at the top of the screen.
• Click on the Employees tab.
• Select Edit for the specific Employee you want to modify.
• Select the Customer Access Tab.
• From the list of customers, choose accounts to which the Employee should have access.

We have more updates rolling out every few weeks, so make sure to keep OvrC updated on your phones and tablets to access the newest features.

We kept ourselves warm this winter by cooking up some fantastic new features for the OvrC platform.

Queuing Firmware Updates

Have multiple devices that need updating? OvrC will now queue up your firmware updates and launch each update serially. This will prevent devices from finishing updates and rebooting before dependent devices have finished. You can kick updates off, and let OvrC take care of the rest!

Other Enhancements

• Improved notifications for when devices fall offline
• Current time available for each device
• Minor fixes and improvements

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Connect is required for X4. With X4 Early Access, we're enhancing Connect with a pricing update and new tools to better support you as you prepare for the upcoming X4 launch.  

• Connect Core Lite is $0: Based on your feedback, the price for Connect for a Core Lite controller is now $0 for new and upgrading customers, making upgrades even easier. For existing Connect customers paying $99, the price change will take effect at renewal.

• Connect Invitation Process: Invite existing customers with eligible systems to upgrade to Connect through a simplified process in OvrC. Note: Customers with an active 4Sight� subscription with more than one month remaining are offered a one-time discount on the first year of Connect.*

• Connect Demo Plans: Each certified Control4 Dealership can now access five no-cost Connect Demo Plans. These plans can be assigned to your showroom, or employee accounts for training, testing, and sales demonstrations. Managed in OvrC, these plans can be applied to new systems at handoff or existing systems during the Connect Upgrade Process. They are perpetual with no expiration date but can be revoked and reassigned to a different system as needed.

• Upgrade Tools: Access resources such as the Control4 Accounts Dashboard Guide and the X4 Preparation Guide and Update Checklist. These materials will assist you in planning your upgrade rollout strategy and outline the steps you can take now to prepare your customers for the upcoming launch of X4.

Learn how to use the new Connect Invitation Process and Connect Demo Plans to start X4 Early Access, guide your customers through Connect upgrades, and equip your team with tools to prepare for the full launch of X4. 

Learn More

 *One-time discount on first year of service. If not canceled, the service will auto-renew at the standard price of $249.00. 

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