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Just in time for CEDIA, we’ve launched some exciting new features and updates.

OvrC Pro

• Scan & Monitor ALL IP Devices
  – Expand your visibility into the full network at your client’s location in OvrC.
• Access Web GUI of IP Devices
  – Setup and configure any IP device remotely, without port forwarding setup or VPN required.
• Empower Your Clients with Device Control
  – Provide your clients with an easy-to-use app to reboot devices you choose with a touch of a button.
• Test Internet Speeds Remotely
  – Check the speed of your client’s ISP remotely, in real-time or historically, without being on their local network.
• Monitor Control Systems
  – OvrC-enable the control system main processors in the client’s location for remote monitoring and support.

Updated Look

• We’ve introduced some new metrics at the top level of your customer list to show how many devices you’ve added to OvrC as well as a count of how many devices may need attention
• Surfaced the actions you use most on the device list for both desktop and mobile
• Improved sorting and filtering options in order to find devices more quickly

Make sure to check back here soon for training and helpful tips on how to make the most out of OvrC Pro.

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Cool off this summer with our new Araknis features, and let OvrC do the work for you!

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We’ve heard from a number of you that setting up a network at a new job site can be cumbersome. We’ve streamlined the process so that you can create a wireless network across multiple Araknis access points with the click of a button on desktop or mobile. Just enter a network name, security type, and password, and you’re good to go!

Note: This is for first time setup and using this feature to edit an existing network is not recommended.

Other Notes

• Device list sorting updates
• Additional SnapAV device model support
• Minor fixes and improvements

We’re always looking for feedback, and we’d love to hear from you. Send your thoughts and suggestions to [email protected].

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For our first release of the summer, we're adding a highly requested feature: Employee Role Permissions. This new feature allows you to control which customers and locations each employee can access.This is especially useful for limiting new employees who are in training, setting up technicians who work in certain areas, or balancing workloads when a technician is on vacation.To set up Employee Role Permissions, log in on the tablet or desktop app as an Owner or Administrator, and follow these steps:

• Select the Account tab at the top of the screen.
• Click on the Employees tab.
• Select Edit for the specific Employee you want to modify.
• Select the Customer Access Tab.
• From the list of customers, choose accounts to which the Employee should have access.

We have more updates rolling out every few weeks, so make sure to keep OvrC updated on your phones and tablets to access the newest features.

We kept ourselves warm this winter by cooking up some fantastic new features for the OvrC platform.

Queuing Firmware Updates

Have multiple devices that need updating? OvrC will now queue up your firmware updates and launch each update serially. This will prevent devices from finishing updates and rebooting before dependent devices have finished. You can kick updates off, and let OvrC take care of the rest!

Other Enhancements

• Improved notifications for when devices fall offline
• Current time available for each device
• Minor fixes and improvements

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Connect is required for X4. With X4 Early Access, we're enhancing Connect with a pricing update and new tools to better support you as you prepare for the upcoming X4 launch.  

• Connect Core Lite is $0: Based on your feedback, the price for Connect for a Core Lite controller is now $0 for new and upgrading customers, making upgrades even easier. For existing Connect customers paying $99, the price change will take effect at renewal.

• Connect Invitation Process: Invite existing customers with eligible systems to upgrade to Connect through a simplified process in OvrC. Note: Customers with an active 4Sight� subscription with more than one month remaining are offered a one-time discount on the first year of Connect.*

• Connect Demo Plans: Each certified Control4 Dealership can now access five no-cost Connect Demo Plans. These plans can be assigned to your showroom, or employee accounts for training, testing, and sales demonstrations. Managed in OvrC, these plans can be applied to new systems at handoff or existing systems during the Connect Upgrade Process. They are perpetual with no expiration date but can be revoked and reassigned to a different system as needed.

• Upgrade Tools: Access resources such as the Control4 Accounts Dashboard Guide and the X4 Preparation Guide and Update Checklist. These materials will assist you in planning your upgrade rollout strategy and outline the steps you can take now to prepare your customers for the upcoming launch of X4.

Learn how to use the new Connect Invitation Process and Connect Demo Plans to start X4 Early Access, guide your customers through Connect upgrades, and equip your team with tools to prepare for the full launch of X4. 

Learn More

 *One-time discount on first year of service. If not canceled, the service will auto-renew at the standard price of $249.00. 

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From the desk of Evan Marty, Director of Product Management – OvrC

Three weeks ago, we released an OvrC update that brought lots of new features to the platform and we were excited for our Partners to take it for a drive. But even with all our user-testing, we unfortunately missed on delivering the best user experience. In this blog I’ll provide an update on a) what we’re doing to fix the mobile UX; b) address feedback on our new Network Health feature and speed test changes; and c) summarize some of the other new features and improvements we’ve been making.

A. UX Updates for OvrC Web and Mobile

We heard you loud and clear. When you’re in OvrC, you are there to get a job done- like finding a device and rebooting it. And you do this a LOT via mobile, where screen real estate is limited. Our January update made navigating the Device List on small screens more difficult than it should be, so we’re actively working to fix it. In future updates (exact dates TBD but we’re expecting weeks not months) you will see a redesigned Device List that more resembles the old one you loved plus some notable improvements:

• Device List will have more info at-a-glance (and no more 2D scrolling on mobile)
• You’ll once again be able to reboot a device right from the list
• Columns will be configurable and retained after any changes you make
• Tab and button sizes will be increased for easier accessibility, esp. on smaller screens
• Notification “bell” icons will be clearer and more consistent
• Status icons will be updated for improved visibility and accessibility

* Below is a design mockup we have been reviewing with user-experience testers. Please note, this is concept only and subject to change before release. Want to test drive new OvrC features before they are released? Sign up for our Beta program!

B. Network Health and Changes to Speed Tests

To truly understand network performance requires more than just internet speed tests. So, in last month’s OvrC release we released Network Health. This new feature adds latency testing for both Local Area Network (LAN) and Wide Area Network (WAN) to provide better visibility to the entire network. As noted in the previous OvrC release, with this update automated speed tests have now been reduced to once every 24 hours.

Network Health was introduced to provide better visibility into both internet performance and local network performance, while reducing potential impact to the customer’s network. Speed tests could negatively impact a customer network by overloading it and are not frequent enough to give you a good total picture. With the addition of WAN/LAN latency tests, we are able to run much more frequent tests without impact to the network.

Learn more about Network Health

C. Other Features & Fixes

OvrC Connect Changes and Bug Fixes

On February 3, we corrected known issues within the OvrC Connect app that were affecting customers’ ability to use certain portions of the OvrC Connect mobile application.

• Fixed issue where emails sent to the Partner using the support tab in OvrC Connect were not reaching the Partner
• Restored “Enable OvrC Connect” slider that was missing in wireless device profiles within OvrC
• Restored the ability to delete an OvrC Connect user within OvrC
• Resolved issue where resending OvrC Connect invite to customer would fail

ICYMI

We have made some great updates to the OvrC platform in recent weeks. Here are a few highlights in case you missed them:

• Rooms: With the increasing number of devices being managed via OvrC, our Partners have been asking for better tools to organize them. The new Rooms feature provides more efficient navigation by enabling devices to be grouped together.
  Learn more about Rooms
• Search: The search function now scans all information (including MAC address) giving you faster, more accurate results.
• Bulk actions: Select multiple devices and toggle the monitoring bell, move to room, or delete.
• Downloadable list: Download the entire device list from OvrC as a .csv file for use in other applications.
• Status accuracy: we are now refreshing OvrC data more frequently, which provides more accurate device states when troubleshooting.

As always, we continue to evolve our product based on your feedback. Please provide your thoughts and ideas to [email protected]. Thank you!

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