There was so much engagement on our first two Ask Me Anything Sessions that we decided to host another.
During this session, the Snap One leadership team will give an overview of Control4 Connect and Control4 Assist and answer common questions we've received since the launch of our software and support packages.
Submit your questions when registering at the link below or ask them during the live session.
We look forward to seeing you there!
The Araknis® Networks 920 Switch sees enhanced functionality to be used as a Media over Internet Protocol (MoIP) installation thanks to OvrC®. With the added Configure MoIP System button now in OvrC, you can more efficiently set up the system, configure settings, and move the customer’s content. When pressed, the button properly configures settings such as IGMP settings to pass multicast traffic, and even optimizes other complex settings and data traffic loads. This ensures every project offers the best performance and network efficiency while saving time on every installation.
The launch of Control4 Connect is just the beginning of our ongoing investment in software, your profitability, and our shared goal of creating happier customers. We greatly value your feedback and partnership, as they continue to shape the future.
Control4 Connect is essential. It's the software that supports the Control4 system, and we are continuously investing in that system and its integrations to ensure it remains reliable, robust, and keeps improving over time.
One of our Partners agrees:
"Who doesn't like RMR with Connect? I view it as passive income, so it's additional income for our business that can be used for training or other things. It's really nice to see Snap leading the way with Control4 Connect with both the dealer and the client in mind."
Chris Bell, Bell Integrated Home Solutions
Connect is required on all new Control4 installs in the U.S. beginning April 23, 2024, and we want to make sure you're ready for this update.
Check out the steps for getting started below.
How to Get Started with Control4 Connect:
February 1, 2024 – Changes to claiming the OvrC Pro Hub
As we work to make your customer homes more secure and make efficient use of your time, we have made an improvement based on feedback from our Partners.
OVRC PRO HUBS WILL NOW NEED TO BE MANUALLY CLAIMED
The release of the OvrC Pro app version 7.4.0 brought the elimination of the local UI on the OvrC Pro Agents (Araknis/Pakedge routers, Control4 controllers, and OvrC Pro Hubs). As a result, we have heard feedback through our support channel that this is making system takeovers more difficult as the OvrC Pro Hub, including legacy Pakedge NK-1 and supported Ihiji devices, is automatically claimed by a scan before the technician can claim the device to their account.
To resolve this issue, the OvrC Pro Hub device will no longer be claimed when found in a network scan, and instead will have to be manually claimed to the location. This change does not impact any Araknis/Pakedge router or Control4 controllers. Those will continue to be claimed through a network scan or manually without any change.
Learn how to move a customer’s existing OvrC devices to your OvrC account in this post in the Tech Community.
RECOMMENDED BEST PRACTICES
In situations where a Partner is taking over an OvrC location from a different Partner, Snap One recommends the following as best practices:
As always, we continue to evolve our product based on your feedback. Please continue to provide your thoughts and ideas to [email protected] or through the user feedback section of the web and mobile applications. Thanks!
The Luma View VMS is free downloadable client software that connects local workstations to large residential and commercial projects, especially those with multiple job sites utilizing Luma X20 products. Clients can have customizable user roles allowing for personalized permissions and different views depending on what they need to access. With full resolution support of up to 256 cameras, the Luma View VMS is ideal for large multi-site surveillance projects utilizing Luma technology.
We've been listening to your feedback and have noticed that there are some common questions arising since the launch of our latest software and support packages, Control4 Connect and Control4 Assist. We have updated our Frequently Asked Questions to provide more clarity.
Check out the documents below to see the latest.
Connect FAQ ctrl4.co/connect-partner-faq
Assist FAQ ctrl4.co/assist-partner-faq
Our goal is to work in partnership with you to provide a deeper understanding of these new offerings and their benefits.
Join one of our Ask Me Anything Sessions where our leadership team will give you an overview of Connect and Assist and answer additional questions you might have.
Attendees can ask questions during the session, or you can submit them when you register at the links below.�
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We can't wait to see you there!�
The Strong Articulating Mount has an updated articulating arm for smoother operation and a slimmer look when stored. This latest version also features a built-in cable management clip for a cleaner aesthetic when positioning the screen. Integrators will still appreciate the single-stud mounting and adjustable tension to tailor each project to your customer.
Designed to meet all your background music and paging needs, these amplifiers offer:
Upgrade your audio experience with ease and versatility.
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In our mission to provide the best Partner Tools, Snap One� has streamlined the controller registration with the help of OvrC. With this new workflow, you will reap the benefits of enhanced cyber security, temporary credentials for the Control4 App, new customer handoff functionality, and the ability to monitor and troubleshoot from virtually anywhere. It all begins by linking your Control4 account to OvrC, easily accomplished with this step-by-step tutorial.
OvrC's optimized registration process has not only been proven to simplify the deployment process but also increases your capacity to support the end-user. After months of successful use, Snap One invites Control4 Partners to transition all controller registrations to OvrC ahead of the full deployment scheduled for April 23rd. For additional information, step-by-step guides, and more check out the resource page in the Tech Community.
Control4's new Lighting Scenes Wizard 2.0 brings an improved, intuitive flow for effortlessly crafting lighting scenes. You can now easily add, edit, or remove lighting scenes, capturing your current room and load setup and fine-tuning it before saving.
Controlling your media sessions via your Apple Watch is a breeze. Enjoy ultimate convenience by managing play, pause, rewind, skip, and end functions, all from your wrist! This Control4 auto-update continues to keep your media, your way, at your fingertips.