Are you looking to drive efficiency in your organization? Join Snap One and Cabling Installation & Maintenance for Efficiency Unleashed: How to Save Time with Streamlined Multi-Display Setups webinar. Learn how to reduce the time it takes to set up a multi-display install and create an optimal viewing experience for your customers as we share solutions from Binary MoIP, Strong, SunBrite, and Control4. Learn More  

In response to your feedback – THANK YOU!! – we are excited to announce the next round of improvements for the OvrC mobile application. We heard you loud and clear that the new device list was more difficult to navigate and was missing some key functionality that required extra clicks to perform common actions like Reboot and Update firmware.  

With this release, we have added an optional “card view” within the device list. This expands on the “grid view” that was released earlier this year. The advantage of the card view is that it’s showing each device’s important information in a card and surfacing quick action buttons for rebooting a device or initiating an update if available. The grid view is still available to perform bulk actions like setting the monitoring bell, deleting a device or assigning devices to a room. The combination of the two views provides easy readability as well as power-user features in the palm of your hand. Make sure to update your mobile application to benefit from this new look.

One item to note, the monitoring bell is now informational on the device list and toggling the state can being done from the grid view or in the device details page. This was done based on feedback that the device bell states are rarely changed after initial configuration but seeing the information was still important.

�Does Snap One plan on charging for OvrC in the future?� 

�Why does OvrC it say devices are offline when they are not? 

And �Why move local configurations to OvrC?� 

Those are some of the questions we address in our first-ever Ask Me Anything (AMA) Session. 

Answering questions today, we have: 

• Evan Marty, Director of Product Management for OvrC 
• Kenny Kim, VP of Product Management for Platforms & Services  

 
Our mission here is to build trust and to offer some transparency, as we answer questions and respond to feedback that was submitted via our AMA form. We also plucked some questions directly from integrator forums.

https://vimeo.com/837492625/c60348daae?share=copy

Suggested read: �
A Great Responsibility: Snap One Invests in Cloud as OvrC Becomes More Essential�

Questions/Feedback Addressed in the AMA Video Above:�

1. �It feels like Snap is forcing reliance on OvrC. What�s the deal?� 

2. �Does Snap One have plans to charge Partners for OvrC?� 

3. �Does anyone on the Snap One Product Team have experience as an integrator, guys who have field experience?� 

4. �OvrC could be great but it tends to be slower, more convoluted, and less reliable than some of its competitors. I don�t hate it by any means and it is very useful for the things I use it for.� 

5. �Why does OvrC it say things are offline when they are not?� 

6. �MoIP configuration and management via OvrC is not as easy, powerful, or quick as it was with direct management of the MoIP controller. Again, I don�t hate OvrC, it�s very useful, but I�m not happy about the loss of local configuration and management since the latest Binary MoIP update.� 

7. �OvrC is working pretty well for us, especially with Parasol helping out with support calls. Sometimes it can be a pain in the a**, but most integration work is. Anyways, I read that you plan to make OvrC more of a CRM tool? What does that mean in terms of future features?� 

8. �It�s got some hiccups, but generally OvrC is an incredibly useful tool, especially since we started using Parasol. I think a lot of other integrators aren�t up to speed on the best practices and trainings (it is hard to keep up). What is the best way to keep up-to-date about OvrC changes and also what�s the best way to train new people on OvrC.� 

9. �Why is the network switch unable to tell which port connects to which MAC address?� 

10. Can you please enable notification on Limited status? It seems to indicate that Episode amps are about to give up on life and need a reboot.� 

11. �Do you have plans to develop client-facing reports that can be generated on a weekly/monthly/quarterly basis and exported to Excel or PDF.� 

12. �The interface gets very cluttered when you have a job with lots of temporary roaming devices (holiday rental homes). It keeps a record of every MAC and IP of each device connected. We have to clear it down every few months for some sites. Maybe a way to specify an IP range to ignore? 

Questions we received but answered offline for sake of time (see Tech Community):�

1. �Why is it that, more often than not, I cannot connect to the On-site Router using Web Connect?� 

2. �Any possibility of adding a VPN feature?� 

3. �Would be nice if you can run intensive monitoring for a device that would run a constant ping test (every second) for a set period of time (eg 10 minutes).� 

4. �When all devices for a site go offline it should send one notification for �site offline� rather than multiple ones for each device.� 

5. �How can we �lockout� non-certified technicians from being able to run Control4 updates thru OvrC?� 

We�re proud to announce that a Snap One Partner Store is coming to Raleigh this July. Snap One Partner Stores stock the entire Snap One product catalog, in addition to a huge selection of third-party brands including Sony, Samsung, Ubiquiti, Sonos, Klipsch, Lutron, Luxul, Eero, Ring, Yamaha, and more. See the full list of brands your local store carries here.

Now, you can shop the industry�s most popular brands in one place and enjoy hands-on training, in-person support, and design assistance. Get ready now to shop and pick up products at your Raleigh store by filling out this quick form, and a member of our team will be in touch soon.

Are you interested in shaping our new suite of troubleshooting and diagnostic tools? Then we invite you to join our open BETA test and share your insight on some new tools we are adding to OvrC. Pro Tools can be accessed through the Customer's Site Settings tab, or from the Device Details page for the site's OvrC Pro Device. The new tab in OvrC will provide a more secure, single-point solution for troubleshooting and management and will replace terminal access. Your feedback as a BETA tester is crucial for developing the features that function to your standards and helps us make better tools for you. Learn more

Take on the most demanding of network installs with the new Araknis Networks 520 and 220 series routers. Both feature a multi-Gigabit LAN and WAN interface for high bandwidth installs. The 520 series has a dual WAN connection for load-balancing and link failover while the 220 series offers single WAN and a compact form factor to fit racks, wiring cans, walls, or tabletops. Every Araknis router is embedded with OvrC Pro to extend your visibility and access to the entire network of IP devices.

‍Learn More

The latest wall switches and keypads from Lutron are now available. With a variety of combinations, configurations, and customization options there is something to fit your client's home. Offering available features such as dedicated raise and lower buttons, all on or all off, and backlight users have a level of control over a variety of applications. As a bonus, Lutron even offers one pre-paid custom engraved button kit with keypads. Control and connectivity continue to work even if the network goes down. Check out the latest offerings to improve your customer's experience.

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No matter the space or the design, the new release of IPORT cases, docks, and mounts combine to meet the aesthetic and fit as needed while still offering safety and security for iPads. The precision-machined aluminum components give you the durability and look needed to blend into the spaces as needed. Have confidence in the protective cases protecting iPads from falls of up to 2 meters. For added protection and security you can lock the cases to the base or wall mounts. Explore the connected world of IPORT cases, docks, and mounts.� Learn more.

Triad Passive Soundbars elevate the Triad audio experience, delivering the high-end sound that Triad is known for, alongside upgraded technology and aesthetics. Customers can choose from the existing 3" and 4" driver offerings, plus new 5" or 6" sizes, three configuration options, and custom lengths up to 86". Choose finishes from Triad's preselected colorways, custom veneers, or match a preferred paint color.  

Triad's Passive Soundbars effortlessly merge performance and aesthetics to deliver an audio experience that looks as good as it sounds. 

• Available in 3'', 4'', 5'', and 6'' driver sizes 
• Available in 1.0, 2.0, and 3.0 configurations 
• Customizable lengths by 1/8" increments up to 86"
• Six predesigned colorways, plus custom veneer and paint options  
• Easy Mount wall mount brackets included  

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WattBox OvrC Enhancements

In our efforts to continuously improve the WattBox experience via OvrC, we have added new features that can be found on the Configuration tab.  To take advantage of all the newest features and capabilities, make sure you are updated to the latest firmware version 2.3.0.8.

LED Dimming

Thanks to Partner feedback, we have added an LED brightness control feature on all WattBox devices with Faceplates. Take control of the brightness level of the LEDs on WattBox faceplates using a simple slider in OvrC.

Models with this feature available:

WB-800CH1U-IPVM-8

WB-800-FP

WB-800ICH1U-IPVM-8

WB-800I-FP

Power Performance Notifications

Closely mange power on an installation with Power Performance Notifications. Set thresholds for Voltage, Power and Current. When the device is outside of the set thresholds, it will go into a limited state (not critical, but not green) and send a notification, giving you the control and information, you need.

Safe Voltage Toggle

Now have even more control over your installation. Available on certain WattBox devices, we�re offering the ability to enable and disable Safe Voltage directly from OvrC.

Models with this feature available:

WB-800CH1U-IPVM-8

WB-800ICH1U-IPVM-8

WB-800I-IPVM-6

WB-800IVPS-IPVM-12

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FW Version 2.3.0.8 Release Notes