Jun
28

For Superior Presentations Shop the New BenQ LU710 and LU930 Projectors - Available Now

The BenQ LU710 and LU930 use a dual color wheel and a powerful 4000-lumen and 5000-lumen laser, respectively, to cast full-color coverage onto the screen. The LumiExpertTM technology detects ambient light and adjusts its contrast to ensure picture quality and clarity despite conference room lighting conditions. BenQ projectors are ideal for unique installations and specialty environments thanks to their 360-degree installation ability, versatility, and power. Both the LU710 and the LU930 are built to last and reduce maintenance costs with 20,000-hour heat-resistant DLP chips and IP5X dustproof ratings.

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Jun
24

Snap One Partner Portal Improvements

Have you noticed any changes to our Search feature? It's only one of the many updates we've made to our Partner Portal recently. Snap One is always improving. We welcome your feedback and leverage it to implement product and service enhancements, plus create better Partner resources and tools to help you efficiently run your business. Thanks to your feedback, we've made some improvements to the Snap One Partner Portal (www.snapav.com ) experience. Here are some highlights: 

Improved Search Functionality

The new enhanced search function is now lightning fast and incorporates an image search panel allowing you to find what you need and add it directly to your cart. Documentation and resources were also added. We'll continue to improve our search capabilities based on Partner feedback. Feel free to give us your feedback using the red feedback button.  

Increased Site Speed

Faster load times and overall performance, up to 60% increases on certain pages.

Education and Certification

Whether you need to troubleshoot a quick question from the field using the Tech Community, quickly peruse your tech�s training and certification or learn something new, we've added ways to easily manage your team's education and training. 

  • Made Tech Community accessible to all Partners 
  • We have gathered all our education courses in one catalog to ensure everything is easily accessible in one place. 
  • Provide Partners a method for viewing education certifications for their technicians. 

Self-Service User Management

No need to call into Partner Support to add or remove users for the Snap One portal, now you can easily view, create or edit users with User Management.

New Added Features for Control4 Authorized Partners

Added Control4-specific features: 

If you're interested in learning more about becoming Control4 authorized, you can learn more here. 

Account Balance Section

The Account Balance section was redesigned and made available to all Partners, so you can view account balances immediately. In the coming months, invoices will be available online to streamline payment. 

Triad Product Customization

Added support for customizing Triad products.  
If you're interested in learning more about becoming an authorized Triad dealer, you can learn more here. 

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Jun
23

Join Us for an Informative Webinar: June 29, 2023 at 1PM ET��

Are you looking to drive efficiency in your organization? Join Snap One and Cabling Installation & Maintenance for Efficiency Unleashed: How to Save Time with Streamlined Multi-Display Setups webinar. Learn how to reduce the time it takes to set up a multi-display install and create an optimal viewing experience for your customers as we share solutions from Binary MoIP, Strong, SunBrite, and Control4. Learn More  

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Jun
21

OvrC Releases Improved Navigation for Mobile Devices

In response to your feedback – THANK YOU!! – we are excited to announce the next round of improvements for the OvrC mobile application. We heard you loud and clear that the new device list was more difficult to navigate and was missing some key functionality that required extra clicks to perform common actions like Reboot and Update firmware.  

With this release, we have added an optional “card view” within the device list. This expands on the “grid view” that was released earlier this year. The advantage of the card view is that it’s showing each device’s important information in a card and surfacing quick action buttons for rebooting a device or initiating an update if available. The grid view is still available to perform bulk actions like setting the monitoring bell, deleting a device or assigning devices to a room. The combination of the two views provides easy readability as well as power-user features in the palm of your hand. Make sure to update your mobile application to benefit from this new look.

One item to note, the monitoring bell is now informational on the device list and toggling the state can being done from the grid view or in the device details page. This was done based on feedback that the device bell states are rarely changed after initial configuration but seeing the information was still important.

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Jun
20

OvrC AMA: Honest Answers to Tough Questions

Does Snap One plan on charging for OvrC in the future? 

Why does OvrC it say devices are offline when they are not? 

And Why move local configurations to OvrC? 

Those are some of the questions we address in our first-ever Ask Me Anything (AMA) Session. 

Answering questions today, we have: 

  • Evan Marty, Director of Product Management for OvrC 
  • Kenny Kim, VP of Product Management for Platforms & Services  

 
Our mission here is to build trust and to offer some transparency, as we answer questions and respond to feedback that was submitted via our AMA form. We also plucked some questions directly from integrator forums.

https://vimeo.com/837492625/c60348daae?share=copy

Suggested read:
A Great Responsibility: Snap One Invests in Cloud as OvrC Becomes More Essential

Questions/Feedback Addressed in the AMA Video Above:

  1. It feels like Snap is forcing reliance on OvrC. What's the deal?
  1. Does Snap One have plans to charge Partners for OvrC? 
  1. Does anyone on the Snap One Product Team have experience as an integrator, guys who have field experience? 
  1. OvrC could be great but it tends to be slower, more convoluted, and less reliable than some of its competitors. I don't hate it by any means and it is very useful for the things I use it for. 
  1. Why does OvrC it say things are offline when they are not? 
  1. MoIP configuration and management via OvrC is not as easy, powerful, or quick as it was with direct management of the MoIP controller. Again, I don�t hate OvrC, it's very useful, but I'm not happy about the loss of local configuration and management since the latest Binary MoIP update. 
  1. OvrC is working pretty well for us, especially with Parasol helping out with support calls. Sometimes it can be a pain in the a**, but most integration work is. Anyways, I read that you plan to make OvrC more of a CRM tool? What does that mean in terms of future features? 
  1. It's got some hiccups, but generally OvrC is an incredibly useful tool, especially since we started using Parasol. I think a lot of other integrators aren't up to speed on the best practices and trainings (it is hard to keep up). What is the best way to keep up-to-date about OvrC changes and also what's the best way to train new people on OvrC. 
  1. Why is the network switch unable to tell which port connects to which MAC address? 
  1. Can you please enable notification on Limited status? It seems to indicate that Episode amps are about to give up on life and need a reboot.
  1. Do you have plans to develop client-facing reports that can be generated on a weekly/monthly/quarterly basis and exported to Excel or PDF. 
  1. The interface gets very cluttered when you have a job with lots of temporary roaming devices (holiday rental homes). It keeps a record of every MAC and IP of each device connected. We have to clear it down every few months for some sites. Maybe a way to specify an IP range to ignore? 

Questions we received but answered offline for sake of time (see Tech Community):

  1. Why is it that, more often than not, I cannot connect to the On-site Router using Web Connect? 
  1. Any possibility of adding a VPN feature?
  1. Would be nice if you can run intensive monitoring for a device that would run a constant ping test (every second) for a set period of time (eg 10 minutes). 
  1. When all devices for a site go offline it should send one notification for site offline rather than multiple ones for each device. 
  1. How can we lockout non-certified technicians from being able to run Control4 updates thru OvrC? 
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Jun
17

BETA Test New Partner Tools in OvrC

Are you interested in shaping our new suite of troubleshooting and diagnostic tools? Then we invite you to join our open BETA test and share your insight on some new tools we are adding to OvrC. Pro Tools can be accessed through the Customer's Site Settings tab, or from the Device Details page for the site's OvrC Pro Device. The new tab in OvrC will provide a more secure, single-point solution for troubleshooting and management and will replace terminal access. Your feedback as a BETA tester is crucial for developing the features that function to your standards and helps us make better tools for you.

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Jun
14

New Araknis Multi-Gig Routers are Now Available

Take on the most demanding of network installs with the new Araknis Networks 520 and 220 series routers. Both feature a multi-Gigabit LAN and WAN interface for high bandwidth installs. The 520 series has a dual WAN connection for load-balancing and link failover while the 220 series offers single WAN and a compact form factor to fit racks, wiring cans, walls, or tabletops. Every Araknis router is embedded with OvrC Pro to extend your visibility and access to the entire network of IP devices.

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Jun
07

Find The Latest Generation of Lutron RadioRA Keypads and Controllers at Snap One

The latest wall switches and keypads from Lutron are now available. With a variety of combinations, configurations, and customization options there is something to fit your client's home. Offering available features such as dedicated raise and lower buttons, all on or all off, and backlight users have a level of control over a variety of applications. As a bonus, Lutron even offers one pre-paid custom engraved button kit with keypads. Control and connectivity continue to work even if the network goes down. Check out the latest offerings to improve your customer's experience.

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Jun
02

IPORT Cases, Docks, and Mounts are Now Available on Snap One�

No matter the space or the design, the new release of IPORT cases, docks, and mounts combine to meet the aesthetic and fit as needed while still offering safety and security for iPads. The precision-machined aluminum components give you the durability and look needed to blend into the spaces as needed. Have confidence in the protective cases protecting iPads from falls of up to 2 meters. For added protection and security you can lock the cases to the base or wall mounts. Explore the connected world of IPORT cases, docks, and mounts.� Learn more.

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May
24

Triad Passive Soundbars - New Face of Soundbars

Triad Passive Soundbars elevate the Triad audio experience, delivering the high-end sound that Triad is known for, alongside upgraded technology and aesthetics. Customers can choose from the existing 3" and 4" driver offerings, plus new 5" or 6" sizes, three configuration options, and custom lengths up to 86". Choose finishes from Triad's preselected colorways, custom veneers, or match a preferred paint color.  

Triad's Passive Soundbars effortlessly merge performance and aesthetics to deliver an audio experience that looks as good as it sounds. 

  • Available in 3'', 4'', 5'', and 6'' driver sizes 
  • Available in 1.0, 2.0, and 3.0 configurations 
  • Customizable lengths by 1/8" increments up to 86"
  • Six predesigned colorways, plus custom veneer and paint options  
  • Easy Mount wall mount brackets included  

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