Over-Current Protection (OCP) is a feature built in WattBox units to protect your gear and installation from instances of excessive current. Over-Current Protection in the 800 Series WattBox protects from two types of excessive current:

1. Instantaneous Over-Current:  A large in-rush of current at one time, typically experienced when powering up amplifiers.
2. Constant Over-Current:  Continuous current over the unit's UL rating of 12A.

When Over-Current Protection is triggered, Device Activities in OvrC will differentiate between the two.

Ways to Troubleshoot

For Instantaneous OCP:

If a single outlet is off:

• Is the product an amplifier that may have a high in-rush current? If so, remove the amplifier from the IP-controlled WattBox to a surge-only WattBox.

If 3 consecutive outlet groups turn off (1 -3, 4- 6, etc.)

• Set unique power-on delays for the devices with high in-rush current.
• Try rearranging the devices such that they are no longer on 3 consecutive outlets within a group.
• Are these outlets powering amplifiers/AVRs?  If so, we recommend not using an IP-controlled WattBox, instead, use a surge protection-only WattBox. 

For Constant OCP:

• Never daisy chain power strips off WattBox PDUs. The WattBox 800 Series PDUs are UL rated for 12A. Any outlet that sees a current draw higher than 12A will go into protection mode to prevent permanent damage to the PDU and/or to the wiring on-premise.

For additional information, please contact Tech Support at 1-888-400-4072 or by email at [email protected]

Over-Current Protection (OCP) is a feature built in WattBox units to protect your gear and installation from instances of excessive current. Over-Current Protection in the 800 Series WattBox protects from two types of excessive current:

1. Instantaneous Over-Current:  A large in-rush of current at one time, typically experienced when powering up amplifiers.
2. Constant Over-Current:  Continuous current over the unit’s UL rating of 12A.

When Over-Current Protection is triggered, ‘Device Activities’ in OvrC will differentiate between the two.

Ways to Troubleshoot

For Instantaneous OCP:

If a single outlet is off:

• Is the product an amplifier that may have a high in-rush current? If so, remove the amplifier from the IP-controlled WattBox to a surge-only WattBox.

If 3 consecutive outlet groups turn off (1 -3, 4- 6, etc.)

• Set unique power-on delays for the devices with high in-rush current.
• Try rearranging the devices such that they are no longer on 3 consecutive outlets within a group.
• Are these outlets powering amplifiers/AVRs?  If so, we recommend not using an IP-controlled WattBox, instead, use a surge protection-only WattBox.

For Constant OCP:

• Never daisy chain power strips off WattBox PDUs. The WattBox 800 Series PDUs are UL rated for 12A. Any outlet that sees a current draw higher than 12A will go into protection mode to prevent permanent damage to the PDU and/or to the wiring on-premise.

For additional information, please contact Tech Support at 1-888-400-4072 or by email at [email protected]

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Effective August 2nd, 2021, we will be adjusting the prices of our products due to increased costs. This change will affect both Partner and MSRP pricing.  

As you may know, pandemic-driven consumer demand, global raw material shortages, inflation, and increasing labor and shipping costs have impacted many industries, including ours. Based on these ongoing market dynamics, we are making varying price adjustments across our product lines.   

You can download the new price list from our Pricing page within the Support section.  

We appreciate both your business and continued support, and we remain committed to your success and to providing high-quality products at a good value.    

If you have any questions, please reach out to Partner Support or your sales rep. 

The newest addition to the 800 Series family brings the IP functionality you love in an 8-outlet, 1U rack-mountable form factor. With 8 individually controlled and metered outlets, plus an additional accessory outlet on the front of the device, this new WattBox helps you bring convenient smart power to every job.  An integrated faceplate with LED indicators lets you quickly see if the WattBox is connected to the internet, get voltage/current readings, and ensure the device is properly grounded. Plus, we've included two buttons that give you the option to reset individual outlets or the entire unit.

Learn More

We're excited to announce that the highly requested Tech Community is now available on snapav.com. The Tech Community is home to a huge library of helpful resources to give you quick, in-depth answers to all things Control4 and SnapAV.

‍Launch Tech Community

Here's just some of the resources the Tech Community has to offer:

• Access a huge library of knowledge-based articles
• Get answers to questions directly from SnapAV and Control4 experts and other techs
• Access smart skill videos
• Get quick access to driver and product updates
• And more!

Binary BX 8K Active cables feature the latest in HDMI technology on your long-distance runs. They support 8K UHD and 48Gbps bandwidth at 60Hz 4:2:0 for an advanced audio and video experience. Plus, they're ready out of the box with full high-resolution audio and video support, including Dolby ATMOS, DTSTM-X, and HDMI 3D. Each cable has a premium Zinc alloy connector head for added strength, GripTek gripping technology that requires up to 8lbs. of pulling force to remove the cable, and two-way audio with ARC for install versatility.

‍Learn More

Following our recent Partner Pledge to continually improve the end-to-end experience for installation Partners and end-customers, today we announced a $2.3 million investment in our Charlotte, North Carolina Quality & Innovation Lab that significantly expands the company's product development and testing capabilities with new equipment, more space, and a larger workforce. The new equipment allows for faster, more precise testing for wireless communications and power protection products, while several entirely new lab areas help the experts examine reliability and compatibility among displays, AV equipment, IoT devices, and more.

‍Learn More

Thank you for your support in this year's CE Pro Top 100 Awards! We're excited and honored to have been chosen a brand leader in 20 categories. Without partners like you believing in our products and trusting us with your business, none of this would be possible. Thank you so much for your helpful feedback and continued business. To see more from this year's CE Pro Top 100 Awards, click here. And check out the CEPro brand leader podcast here!

Light up your day with a free breakfast sponsored by Lutron, the pros in lighting control. Join us at your local SnapAV Pro Store Friday, June 11th, 2021, from 8am-11am as we discuss growing your business over a free breakfast. Find your local store and join the discussion here. Enter the raffle for your chance at a free RA2 Select Starter Kit!

Thank you for your support in this year's CE Pro Top 100 Awards! We're excited and honored to have been chosen a brand leader in 20 categories. Without partners like you believing in our products and trusting us with your business, none of this would be possible. Thank you so much for your helpful feedback and continued business. To see more from this year's CE Pro Top 100 Awards, click here.