After our much appreciated and humbling CE Pro Quest for Quality Award wins, we wanted to continue to build on this success by further investing in our Partner support efforts. That�s why we are introducing our Partner Pledge initiative - to deliver an exceptional Partner experience at every touchpoint.

During the past few years, we have already made substantial improvements to our services by offering better tested products, adding additional support technicians, and giving you more options to shop locally or online. Learn more about our pledge and how we will help you now and well into the future. Learn More

As part of our continuing efforts to stock everything you need to complete your projects from start to finish, we�ve added more Cleerline products to SnapAV.com! Shop 37 new products including fiber cable, plus the tools and accessories needed to terminate and connect. Shop now.

We�ve enhanced our site functionality for more convenience and time-saving organization. Log in and use our new Self-Service User Management tool to add employee access to snapav.com, edit roles, permissions, and terminate access. Our new User Profile feature lets you edit your contact info, shipping addresses, passwords, and communication preferences. Also, our new dynamic price list is always up to date with your pricing. Our new Account Balance section lists open transactions, account balances, and credits. And our redesigned chat UI has improved functionality with answers to common questions, relevant article suggestions, and the ability to add comments to an existing case. Learn more.

We�re proud to announce that Allnet, a SnapAV Pro Store, is open for business in Marietta, Georgia! Allnet stores stock the entire SnapAV product catalog, in addition to a huge selection of third-party brands including Sony, Samsung, Ubiquiti, Sonos, Klipsch, Lutron, Luxul, Eero, Ring, Yamaha, and more. See the full list of brands Allnet carries here. Enjoy same-day pickup of the Allnet expanded product portfolio as well as in-person training and support. Get ready now to shop and pick up products at Allnet Marietta by filling out the authorization form, and we�ll get you an account number and login information within 48 hours. Learn more.

Last month, we told you about our commitment to resolve issues around false notifications or poor accuracy of the device status (read our last blog here). 

Today, we�re delivering on that commitment with the release of OvrC Pro Application 6.2.0, focused on improving 3^rd party device notifications for OvrC Pro locations, plus several additional enhancements and fixes.  

The OvrC Team has improved the platform with a more rigorous process for validating the connection status of 3^rd party devices. Our early testing shows up to a 30% reduction in the quantity of 3^rd party device notifications and overall increase in the accuracy of device status. 

In the coming months, we have several releases planned to improve the quantity, accuracy, and relevancy of notifications for OvrC-enabled and 3^rd party devices. 

Additional Enhancements 

• Updated HTTPS SSL method from SSLv2.3 to TLSv1.2, the latest encryption protocol (replacing SSL) that provides increased communication security over the network.   
• The hostname for Denon, Marantz, and Yamaha devices is updated to the device name for easier device identification. 

• Device Discovery, Health Monitor, and Speed Test services are now disabled by default. 
   

Resolved Issues 

• Fixed issue where large Control4 systems did not display properly, by creating a larger time-out 

window. 

• Fixed issue with 3rd party devices reporting inaccurate SNMP information on OvrC by filtering LAG ports from the protocol. 

• Improved handling of OvrC Pro local UI when HTTPS is enabled. 
• Fixed physical factory default button not working (Hub-300 ONLY). 
• Fixed issue with scheduler where relative time-zone was not taken into consideration. 
• Fixed issue where device manufacturer�s information would corrupt due to server outages. 

OvrC Pro App Version: 6.2.0 

Models & Firmware Version: 

• OVRC-300-PRO Host Device Version: 5.1.0.2 
• OVRC-100-HUB Host Device Version: 5.1.0.4 
• AN-310-RT Host Device Version: 1.1.64 

Note: The AN-110W-RT and AN-110-RT routers are not included in this release. In order to take advantage of these updates, the OvrC Pro device (OvrC Hub or Araknis X10 router) will have to be rebooted in order to retrieve the updates. 

As always, we continue to evolve our product based on your feedback. Please continue to provide your thoughts and ideas to [email protected]. Thanks! 

We are excited to bring you the latest in smart thermostat technology with ecobee products. ecobee gives your customers:

• Advanced control over their home�s heating and cooling while minimizing home energy costs.
• Monitors and controls hot or cold spots in their home to offer comfort when it is needed most.
• Thermostat control through their smartphone.
• Streamlined integration with the latest smart home ecosystems.

Look forward to offering your customers the best in home comfort with ecobee; available at SnapAV coming soon!

Join us Wednesday, April 7^th, as we go over bringing the ultimate comfort to your customers with ecobee during our Pro Training Webinar. Learn more.

From all of us at SnapAV, we want to extend our sincerest appreciation for your votes in this year�s CE Pro Quest for Quality Awards in the following categories:

Manufacturer

Best COVID-19 Response: Platinum

Best Customer Service: Platinum

Best Tech Support: Gold

Best Lead Generation: Silver

Best Warranty Support: Platinum

Best Shipping Policies: Gold

Best Dealer Website: Platinum

Best Training Programs: Silver

Best Dealer Protection Policies: Gold

Best Virtual Trade Show Conference Presence: Silver

Distributor

Best COVID Response: Gold

Best Shipping Policies: Platinum

Best Website: Silver

Best Training Programs: Silver

Best Dealer Programs/Incentives: Gold

As always, we�re grateful for your support, and we look forward to being here for you in the years ahead.

Kordon Vaughn, VP Marketing, Campaigns & Creative, offers SnapAV�s views on current trends and where the industry is heading. Click here to read the entire article.

https://player.vimeo.com/video/524287413

Watch this short video for important details on recent product launches, or click the links below to see the featured products directly.

Triad High-End Custom Audio  

Wirepath Cat 6A Shielded Plenum Wire

Ring  

With The Help of Clare & Volutone Las Vegas Luxury Resort Adds Security & Automation to Over 300 Apartments. In order to stand out among myriad luxury-focused residences in Las Vegas, Tuscan Highlands decided to hire local integrators to transform 304 apartments into state-of-the-art smart residences. With the help of Volutone and ClareOne the Highlands was able to deliver smart security, lighting and climate for every unit at Las Vegas' New Tuscan Highlands Luxury Complex. Click here to read the entire article.